Web Appliction Support Analyst

Here at TM Group, we are looking for a Web Application Support Analyst to join our IT team. The role is working full-time Monday to Friday, home based. 

Overview

As a Web Application Support Analyst, your primary responsibility will be to ensure the seamless operation of web-based applications within our organization. You’ll play a critical role in maintaining the stability of our systems, resolving technical issues, and providing excellent customer service. Here are the key aspects of your role:

Key responsibilities 

•    Incident Management:

o    Respond promptly to incidents related to web applications.

o    Diagnose and troubleshoot issues specific to .NET (C#) and legacy VB applications.

o    Collaborate with development teams to address complex issues.

•    Technical Support:

o    Provide “Level 1 & 2” technical support for web applications.

o    Familiarity with SQL Server databases and the ability to write SQL queries for investigation.

o    Understand the intricacies of web technologies (HTTP, HTTPS, RESTful APIs).

•    JIRA Service Desk Integration:

o    Intake and triage JIRA Service Desk tickets to ensure priority and urgency identification.

o    Resolve non-development issues via data and configuration updates.

o    Identify trends and proactively prioritize development work to improve system performance and user experience.

•    Customer Interaction:

o    Interact with end-users to understand their concerns and provide effective solutions.

o    Communicate technical information in a user-friendly manner.

o    Collaborate with cross-functional teams to deliver timely resolutions.

•    Infrastructure Monitoring:

o    Monitor web application infrastructure, including servers, databases, and services.

o    Perform regular health checks and ensure optimal performance.

•    Code Debugging and Troubleshooting:

o    Analyse application logs and trace issues back to their source.

o    Debug and fix code issues related to .NET (C#) and legacy VB applications.

o    Work closely with developers during the resolution process.

•    Best Practices and Documentation:

o    Adhere to best practices for application support.

o    Document common solutions and create knowledge base articles.

o    Contribute to process improvements.

Role holder requirements

•    Proficiency in .NET (C#) and experience with legacy VB applications.

•    Familiarity with SQL Server and database management.

•    Strong problem-solving skills and a customer-centric approach.

Remember, as a Web Application Support Analyst, you’ll be the bridge between end-users and technical teams, ensuring that our web applications run smoothly and efficiently. If you’re passionate about web technologies, enjoy troubleshooting, and have experience with JIRA Service Desk, this role could be a great fit for you!

What we can offer you

25 days holiday which increases with length of service.

Pension scheme

Company Bonus Scheme

Cycle to Work scheme.

Employee Assistance Programme

Staff social events

Rewards and discounts

If you have the skills we are looking for, click apply to be considered as our Web Application Support Analyst – we’d love to hear from you!