Warranty and Service Administrator

Newstaff Employment Services is recruiting for a Warranty and Service Administrator on behalf of our client based in Tingewick, Bucks.

You will process warranty claims to manufacturer standards and will also be responsible for general administrative duties within the service department.

The Role:
• Examining completed warranty repair orders, preparing claim forms and supporting material.
• Ensuring maximum return from the manufacturer for all warranty work including credit notes and associated paperwork.
• Input of manufacturer’s warranty payments, Return of warranty parts to manufacturer and Reconciliation of warranty schedule.
• To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
• Ensure that all frontline staff complete records correctly when warranty is diagnosed on a vehicle or machine.
• Maintain relationships with other staff members, specialist repairers and manufacturers’ representatives.
• Maintain knowledge on all warranty procedures and documentation.
• Following up Machinery & Vehicle Health Checks.
• General service related administrative duties including answering the telephone at peak times, invoicing & time recording.

Ideal Candidate:
• Warranty administration experience is advantageous but not essential
• Strong administrative & IT experience is essential
• Ability to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately
• A friendly but professional manner and able to demonstrate integrity, discretion and objectivity
• Able to meet deadlines without compromising on the quality of work
• As you will be working closely with the Service Team and the relevant manufacturers some technical knowledge would be an advantage

Monday to Friday role full time office hours

Salary:Up to £25,000 pa depending on skills and experience + Benefits

Interested?  Please call Anne Marie on or email CV to