Warranty Admin

LB265 - Warranty Admin

Location: Leicester

Salary: £26,000

Overview:

First Military Recruitment are currently seeking a Warranty Admin on behalf of one of our clients.

The Focus of the Warranty Admin to ensure the effective management of depot warranty departmental and/or customer warranty claims, maximising warranty claim efficiency at all times.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

• Build strong and positive relationships with customer database and face to face
• Build and document knowledge about the customer business and technical setup on an as and when basis
• Feedback any important customer information to the Company
• Ensure Warranty Department presents a professional image and portrays a polite and courteous manner at all times in all areas of the department.
• Verification of parts and engineers labour times booked to warranty job cards
• Receipt , labelling and safe storage of failed parts returned by service engineers
• Submission of warranty claims to JCB via JDS and Rev8 computer systems
• Monitor Techweb calls where applicable to claim submission and advise Service Supervisor of any additional requirements
• Monitoring of “live” warranty claims
• Packing and return of failed parts as and when recalled by JCB Warranty
• Provide additional (eg: photographs and sublet invoices) information as and when requested by JCB Warranty dept.
• Action JCB Warranty Credits to live claims and pass credit notes to Financial Director
• Authorise credits to customer (where applicable)
• Maintenance of paid claim archive
• Check monthly warranty status report and advise Depot Manager of rejected claims.
• Implement action on rejected claims as agreed with Depot Manager
• Preparation of warranty claims in readiness for audit
• Identify, manage and follow process that ensure maximum claim success
• Assist in other service administration as and when required
• Holiday cover for any role as and when required
• Ensure all claims are genuine and assist where applicable in the warranty audits
• Carry out all work practices in line with company health and safety policy.
• Meet and exceed customer expectations whilst maintaining profitability.
• Contribute to overall success of Watling JCB through teamwork and good communication within the company
• Provide excellent customer service

Skills and Qualifications:

• Proven track record of Parts/ Service sales role within the Construction or similar industry
• Excellent commercial awareness and customer problem solving
• Ability to follow the Customer's buying decisions and needs
• Proven track record of attention to detail skills for successful outcomes
• Proven track record of customer service skills for successful outcomes
• Proficient Skills using Microsoft Word & Excel
• Experience with ADP/ Kerridge Systems
• RTC Workshop Management Systems

Location: Leicester

Salary: £26,000