Warehouse Operations Supervisor

RELOcruitment are delighted to be working alongside an award-winning & Storage Firm. They provide professional removals and storage solutions all over the globe.

They are now looking for an Operations Supervisor to join their busy team based in Gloucester.

The main purpose of the role is to manage the day-to-day performance of the warehouse to meet operational, service, and administrative KPI’s.

The ideal candidate will have a full clean driving license, excellent customer service and people management skills and be IT literate.

This is a full-time, permanent position. Working hours are Monday - Friday, 8am - 4:30pm with an early finish on a Friday.

Main Purpose of Job:

• The day-to-day management of performance to meet operational, service, and administrative KPI’s.
• The management and motivation of subordinate staff to ensure a high level of quality and efficiency is maintained.
• To deliver a high-quality service within budget.
• The management of all associated procedures and processes to ensure activities are fully auditable and transparent and that our legal obligations are fulfilled.
• Monitor and report on all aspects of activity and spend.

Main Tasks & Key Responsibilities:

• Monthly and Weekly scheduling and resource planning against anticipated forecasts.
• Daily operation of vehicles and staff in a cost-effective manner to ensure optimum resource utilisation to meet customer requirements.
• Daily operation of stores including stock control, ordering, and reporting, inventory management.
• Lead and manage your team in a manner that maximises their strengths.
• Identify and report on areas to improve operational efficiency.
• Maintain operational and administrative processes within the system.
• Ensure that regulations and legislation are complied with at all times.
• Maintain accurate staff attendance and activity records.
• Produce daily job sheets, ensure all sheets are handed in at end of day.
• Liaise with customers and cell planners on schedules and operational matters as appropriate.
• Ensure procedures exist to develop a continual process of improvement.
• Timely submission of activity reports and MI.

Company Management:

• As a member of the management/Supervisory team, take collective responsibility with other Supervisors/managers for the overall performance of the contract, as defined by the director.
• Continually review internal and external procedures for improved efficiency.
• Promote good communications at all levels within the division and be a catalyst for proactive improvement within the team as a whole.
• Work closely on a day-to-day basis with other Supervisors/managers to ensure efficient communications between departments.

Training and Development:

• Appraise all subordinates in a timely and effective fashion, highlighting training and development needs and setting SMART objectives.
• Be responsible for the preparation and maintenance of the department training matrix and for the ongoing training of all staff under your control.
• Review training needs through a minimum of one appraisal meeting with each member of the team per annum and quarterly department meetings.
• Create new training programmes as the need arises.
• With your colleagues, encourage 'job before' and 'job after training and development.
• Prepare and review in the light of experience, subordinates job descriptions.

Recruitment and Discipline:

• Instruct HR in the criteria for replacement / recruitment of staff as appropriate.
• Be responsible for the final recruitment decision.
• Take responsibility for the discipline of staff under your control up to and including final written warnings.

Essential Skills:

• UK Driving License
• IT literate
• People management skills
• Customer service skills
• Working Knowledge of basic employment legislation
• Working Knowledge of Health & Safety legislation

Benefits:

• No weekend working
• 37 hrs per week
• 25 days Holiday + 8 Bank Holidays
• Earlier finish on Fridays
• General hours 8am - 4:30pm, Fridays 8am - 3:30pm
• Overtime available
• Company pension
• Referral programme
• Sick pay