Warehouse Manager

Harvey Norman is a high-profile, leading-edge retail brand with over 300 stores worldwide selling furniture, bedding, appliances, and technology from the leading brands in the World. We are now expanding our business in the UK. We already have two stores in Belfast and are opening our first store in the West Midlands in October, with more to follow. We are growing and have plenty of opportunities for talented people. If you think you have what it takes to thrive in a dynamic retail environment, we want to hear from you.

ABOUT THE JOB:

Reporting to the National Warehouse Manager, the role of Warehouse Manager in Harvey Norman is to ensure that the warehouse operations are managed to the highest standards and in line with standard operating procedures. A successful Warehouse Manager has excellent product knowledge, provides leadership and support to the warehouse team and plays a key role in ensuring outstanding customer service which helps create a great experience for the customer. This role is crucial for making Harvey Norman a great place to shop.

YOUR JOB - your tasks will include:

• Responsible for management of all warehouse operations.
• Provide leadership, direction and development of warehouse team of 16 staff
• Create and cultivate a team culture of high performance and continuous improvement.
• Ensure all warehouse activities are performed in accordance with company policies and standard operational procedures (SOPS)
• Ensure stock controls and stock handling procedures are stringently adhered to.
• Work closely with store and divisional management to achieve agreed service levels.
• Ensure all Health & Safety, security and site housekeeping standards are adhered to.
• Provide the highest level of standards of customer service and act in a professional manner at all times
• Ensure that Goods Receiving and Dispatching procedures are followed at all times
• Work closely with the Delivery Services Team to ensure all customer deliveries are dispatched on time.
• Understand your department’s action plans and support the goals and targets set out by your manager
• Ensure company standards of performance are followed at all times
• Perform other related duties as required

PROFILE - your knowledge, skills and experience include:

• Experience & Qualifications -

o Minimum of 4 years warehouse management experience leading teams of 10+ operatives.

o Experience working in a customer focused, fast paced, multi-site retail / FMCG environment.

o Excellent communication skills.

o Strong team management experience.

o Ability to use own initiative

o A positive 'can do’ attitude

o Flexibility to meet changing business requirements

o Knowledge of Microsoft Applications, word, outlook, excel.

• Customer Oriented - You understand who you’re internal and external customers are and are willing and able to deliver high quality services, which meet the needs and exceeds the expectations of all customers.
• Strong Leader of People: Demonstrating strong leadership skills which help provide direction, build loyalty & trust, and maintain motivation & focus within a team.
• Strong Communicator / Good Listener - You are a strong communicator and have excellent listening and interpersonal skills.
• Numerical & Logical Ability - You have the ability to work with numbers in a competent and confident way.
• Hardworking, conscientious, & Self Motivated - You should possess a high degree of self-confidence and maturity, be able to work under pressure and get the job done. Have a high degree of personal and interpersonal energy at all times.
• Adaptable to Change & Flexibility - You have a flexible approach to work, are open and accepting of necessary change and innovation within the company.
• Team & Collaborative Working - Fosters a collaborative team-working environment. Able to work co-operatively within a group and across Harvey Norman to achieve Harvey Norman goals in a respectful manner.
• Attention to Detail / Organised - You can prioritise and organise your own work, complete all necessary tasks and fulfill all commitments on time and without supervision.
• Honest & Ethical - Valuing integrity and honesty as a core personal value.

WHY PEOPLE JOIN US:

• We’re Dynamic and growing!
• Fun, high energy work environment
• Culture of developing and promoting from within the company
• Our entrepreneurial spirit

WHAT YOU WILL RECEIVE:

• 28 days annual leave (pro rata) - increasing with your length of service, plus the opportunity to buy or sell annual leave
• Ongoing training and development opportunities
• Generous staff discounts
• Birthday Day off (1 year service applies)
• Long service award

Additional Information:

This is a permanent role subject to a six-month probationary period. We need our employees to be flexible about when they work, covering store opening hours, including evenings, weekends and public holidays.

Please note that this role will require a significant amount of manual handling.