Vulnerable customer coordinator

We are seeking a dedicated Vulnerable Customer Coordinator with a passion for the Not for Profit and Charities sector. The role requires a compassionate and organised individual with a knack for customer service.

Client Details

This organisation is a well-established entity within the Not for Profit and Charities sector. They are a large-scale operation based in Liverpool, employing several hundred employees, and are committed to making a tangible difference in the lives of the vulnerable.

Description

• Coordinate, manage and track cases of vulnerable customers.
• Establish and nurture relationships with customers, ensuring their needs are met.
• Work closely with the customer service team to address and resolve issues.
• Ensure all customer interactions align with the company's mission and values.
• Contribute to team efforts by accomplishing tasks as needed.
• Report on case progress, customer feedback, and improvements made.
• Participate in training and development opportunities to enhance skills and knowledge.
• Promote a culture of high-quality customer service within the team.

Profile

A successful 'Vulnerable Customer Coordinator' should have:

• Experience in customer service, especially within a call centre environment.
• Strong empathy and excellent communication skills.
• Ability to work well in a team and independently.
• Excellent organisational skills and attention to detail.

Job Offer

• An estimated salary range of £19,194 - £23,682 per year.
• Opportunity to make a tangible difference in vulnerable people's lives.
• Generous holiday leave.
• Supportive and inclusive company culture.
• Opportunities for professional development and growth.

We encourage all candidates who believe they can make a positive impact in this role to apply. This is a fantastic opportunity to join a team that truly values your contribution and is committed to your success.