Volunteer Coordinator

Our client a charity dedicated to helping people in need is seeking a Volunteer Coordinator to join the team. The Volunteer Coordinator will be responsible for volunteer outreach, and engagement and will be assisted by the Volunteers team.

This role will be to support the on-going development and running of the charity's volunteer programme.

This role will be based on-site full time in Acton and will be initially for 3-month contract. The ideal candidates will be immediately available or able to start at short notice

The key responsibilities will be:

• To engage with volunteers, to understand and assess their needs within the charity
• Ensure the development of volunteers with briefings and training
• To maintain charity’s online volunteering platform
• Monitoring shift schedule for the month, addressing any cancellations, and ensuring effective planning and communication with the team
• To support, motivate, and encourage volunteers and their work
• To celebrate volunteering, nominating volunteers for recognition and organising events
• To offer advice and information to volunteers and external organisations through face- to-face, telephone and email contact
• To promote volunteering opportunities and reach out to new volunteers, using online platforms and within the wider community
• To build effective relationships with volunteers

Person Specification

• Experience of managing volunteers, working with volunteers, or experience of being a volunteer.
• Experience working within a charity or not for profit organisation
• Excellent organisational skills and the ability to manage a variety of tasks.
• Strong IT skills (particularly Excel and Word ) with the ability to maintain accurate records.
• Ability to build strong and effective relationships, managing a diverse range of people.
• Inspiring, motivating, and energising style which will engage and encourage volunteers
• Food Hygiene qualification or willing to work towards
• Excellent verbal and written communication skills