Voids Coordinator

To co-ordinate the scheduling of all void Council property inspections and repairs to ensure that works are planned and delivered in line with Council procedures and to monitor and report on the progress of works; reporting to the Team Leader and working closely with the Void Clerk of Works.

Operational Service Delivery

• To work closely with the Voids Manager, Void Clerk of Works and Contractors to ensure the delivery of an efficient and effective repairs services for void properties
• To liaise direct with team members, contractors, contractors and the Housing Team to co-ordinate the scheduling of repairs work within the Voids team
• To co-ordinate various contractors at any one property to ensure all requirements are met, e.g. several contractors may require access at different times
• To maintain contact with team leaders, the Clerk of Works (Voids), Operatives and contractors to ensure that voids repairs are carried out in line with plans and specifications
• To assist with the monitoring of progress of voids repairs against Council procedures and standards
• To produce weekly reports, analysis and statistical information as required.
• Verification of invoices received against work orders and any agreed contract variations
• To use the range of IT systems employed across the repairs service.
• To co-ordinate appointments for Voids officers, liaising with contractors as necessary.

3. EXPERIENCE

Experience of working in a customer facing role,

managing a high volume of work effectively and accurately

4. KNOWLEDGE & SKILLS

Excellent ICT skills, particularly Word, Excel and PowerPoint and ability to use service specific packages.

Ability to demonstrate a good understanding of the Council's voids process.

Ability to co-ordinate the scheduling of appointments to maximise efficiency of the void service.

Ability to manage and prioritise own workload with minimum supervision.

Ability to communicate with a variety of audiences over the telephone, via email and in person.

Ability to collate, analyse and provide basic reports on operational data