Venue Assistant

Venue Assistant
Salary: Circa £27,500
Location: Birmingham City Centre (On-site role)
Contract: 12 month Fixed Term Contract

Start date: Early July 2024
Deadline for applications: 23rd May 2024

Keywords: Venue, Assistant, Customer Service, Event Management

Role details - Venue Assistant

Our client is seeking a dedicated and enthusiastic Venue Assistant to join their team in Birmingham City Centre. This role offers an exciting opportunity to be part of a dynamic team, providing exceptional customer service and contributing to the smooth running of events.

With a competitive salary of circa £27,500, this position provides the chance to develop your skills within a supportive and inclusive environment. The ideal candidate will have strong interpersonal skills, a keen eye for detail, and a passion for delivering excellent customer service.

• Competitive salary of circa £27,500
• Opportunity to work in a supportive organisation
• Chance to develop skills and contribute to the success of various events

Venue Assistant - What you'll do:

As a Venue Assistant, you will play a crucial role in ensuring the smooth operation of our client's venue. Your responsibilities will include managing smooth onsite operations, booking meeting rooms, greeting visitors, providing venue information to clients and customers. Your commitment to providing excellent customer service will be essential in this role.

• Keyholding responsibilities for the building
• Maintaining regular and approachable front of house presence for visitors to ensure their experience is smooth, enjoyable, calm and nurturing - this may be directing them to the correct meeting rooms, explaining the purpose of the venue, the services on offer and supporting visitors with any concerns
• Support with maintenance of the online room booking system
• Provide on site support to visitors present to attend therapy sessions - including occasional compassionate and productive support with complaints.
• Ensure the venue is immaculately presented daily and retains Health and Fire Safety compliance.
• Support therapeutic staff on site with any general needs they may have - including IT and AV requirements.
• Liaise with the Digital Media Officer on any relevant social media posts/requirements
• Liaise with the Business Support Manager for the swift resolution of any facility issues such as building repairs and maintenance.
• Attend and contribute to meetings as required by the organisation.

Venue Assistant - What you bring:

• Experience of front of house facing role in busy venues.
• Experience using CRM programmes or online software's and systems.
• Ability to manage a conflicting workload and timelines.
• Proactive self-starter with a positive and energetic approach to work.
• Problem solver with initiative, assertiveness and good judgement.
• Confident, clear and patient communication skills.
• Ability to manage busy situations calmly, providing information, solutions and clarity.
• Compassionate, empathetic and non-judgemental attitude.
• Effective time management and workload management.

What sets this company apart:

Our client prides themselves on creating an inclusive work environment that values diversity and encourages collaboration. They are committed to providing ongoing training and development opportunities for their employees, fostering a culture of continuous learning. Their focus on delivering exceptional customer service sets them apart from their competitors, making this an exciting opportunity for anyone looking to advance their career in a dynamic and supportive setting.

This role is managed by Walters People entity which is a temporary recruitment agency.