Utility Client Manager

Role Overview 

The Client Manager’s role is as follows:

• To act as a single point of contact to the property client and the PM team
• To ensure client utility data is accurate
• To attend meetings with clients and surveyors
• To deliver automated reports on time to the client, the sustainability team and third party consultants
• To visit Savills Property Management offices as required
• To work collaboratively with the wider energy team

Key Responsibilities

• Checking with the client on a regular basis to seek feedback on the level of service.
• Resolving any performance issues and assisting in the resolution of any escalations.
• Work with the senior client manager to develop a robust energy strategy and continually come up with new ideas to improve both level of service , the depth of service and resulting fee income.
• Monitor SLAs and KPIs that have been agreed with the Operations team and wider team for the delivery of each service – COTs, Procurement, Bill Validation, AMR roll out etc and ensure the VIP clients are prioritised.
• Report any material breaches of KPI to senior client manager.  

Key Skills

• Possesses vision and is able to develop complex strategies and solutions to deal with clients efficiently
• Excellent relationship builder to generate business
• Focused: commits to challenging goals and delivers consistently against these
• Continuous improvement: delivers efficiency in addition to effectiveness
• Self-starter, who relishes challenges and strives for the best

Team Overview 

The Energy team sits within the Savills Property Management (PM) Division and provides an energy bureau and procurement service to the Property Management client portfolio.

The Energy team work closely alongside Savills Property Management’s ESG and Sustainability teams to develop a client focussed Energy and Utility service.The team now comprises circa 70 people, the majority of whom are based in Cardiff. The team is split into 4 smaller teams - Client Management, Operations, ( Bill Validation, Debt, COTs,Query Management) Procurement and Data support including Tenant Recharges ) with the Client Managers based around the UK in Manchester, Birmingham, London and Cardiff.

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Recruitment agencies

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Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.