User Researcher

User Researcher
Woking (hybrid)
Full time, permanent
£28,000 - £35,000 per annum

Our client is part of a Group of companies who provide digital communications services and products to organisations across the UK and US. They are leaders in digital communications and provide innovative services for the public sector including 47 % of the UK Government, as well as organisations throughout the NHS.

They are extremely proud of their culture and working environment. What they do is innovative and transformative and they continually challenge themselves to develop new and better services.

Working with our client means you’re part of a fun, inclusive, nurturing, vibrant team of ambitious individuals. You will be a valued member with great career progression opportunities where openness, transparency and fairness are expected of everyone.

They strive to always represent the voice of end users to bridge the gap between what end users need and what organisations want. They specialise in Digital Transformation which include user research, digital accessibility, content design and Microsoft 365.

Our client is committed to offering equal employment opportunity.

Company benefits include:

• Hybrid working
• Excellent office environment (with pool table and table tennis!)
• Open and fun culture with awesome company social events
• Enhanced Maternity and Paternity Leave
• Workplace Pension Scheme
• Paid Sick Leave
• Mental Health and Wellbeing Support
• Employee Growth Plans
• Career and Development Training
• Free Breakfast, fruit and snacks

The role

As a User Researcher you will work as part of the wider delivery team to engage with both existing and new customers to identify stakeholder and user needs, behaviours and motivations. Your work will inform customers' decision making process enabling them to evolve their existing digital service or build new digital services for their users.

You will work closely with a delivery team of UX Designers, Business Analysts, Product Owners and Project Managers to transform your research into actionable recommendations for customers, ensuring that end user needs are placed at the centre of all our client's decision making.

Task and responsibilities include

• Plan, design, and conduct user research to focus on user needs and stakeholder requirements
• Work with our client's consultants to deliver and support user research, stakeholder interviews, user journey mapping, scenario testing and persona development
• Contribute to the usability testing process from developing user recruitment briefs through to test moderation, analysis and report writing
• Support customers with research and analysis that target both internal and external audiences
• Conduct research activities gathering product requirements, prioritised using MoSCoW or equivalent
• Work with customer IT and Business Management to develop an accurate understanding of business needs and feasible solutions
• Translate requirements and concepts into wireframes, prototypes, and user flows using software such as InVision, Sketch, Adobe, or equivalent
• Analyse results and confidently present your findings and designs to customers and internal audiences
• Present findings, business recommendations, user insights and related design to project stakeholders at all levels
• Work collaboratively within a multidisciplinary team, including web developers, UX researchers and project managers
• Suggest creative ways of improving approaches to existing services and ideas for new services
• Create presentations that demonstrate solutions and the value proposition they provide against a customer’s requirements
• Compile a comprehensive set of required capabilities from client stakeholders for use in building out value and options for solution packages, as well as pricing
• Develop “trusted advisor” relationship with stakeholders through effective communication and efficient, quality execution on projects

Required experience

• Strong, confident communicator, with excellent written, verbal and presentation skills
• Solid and proven consultancy skills
• Good listener and empathetic with customers to help understand their requirements
• Understanding of gathering business requirements and translating them into user stories/functional specifications
• Innovative and creative approach to understanding customer requirements
• Knowledge of qualitative and quantitative user research methods, including user requirements gathering
• Confident working in a digital professional services environment
• Open, flexible and adaptable mindset and able to work in a fast moving environment
• Familiar with digital communications platforms and the concept of an intranet
• A Level English (or equivalent) Grade A-C OR Degree in HCI/Usability/Cognitive Psychology or related experience

Nice to have:

• Previous experience (2+ years) in User Research
• Experience working within the Public Sector/GDS
• Knowledge/Experience with online user research tools such as Loop11, UXTweak, Optimal Workshop, HotJar
• Experience running research programmes with users of assistive technology

If this User Researcher opportunity sounds of interest, please apply now to be immediately considered.