Tutor Support and Development Manager

Office Angels are currently recruiting for a Tutor Support and Development Manager for our client based in Frimley.

Role: Tutor Support and Development Manager

Location: Frimley - Hybrid

Salary: £34,000 to £37,000 per annum

The Role:

To manage the coordination and administration of Tutor training events, mailings, and Tutor licencing activity in an effective way in support of the Charity's mission, vision and values, and the achievement of the business objectives.

• To oversee and lead the Tutor Support and Development Training Department.
• Manage and implement the Tutor course booking schedule ensuring Charity requirements for course numbers are met
• Oversee the workload of Training Support and Development Administrators and carry out line management responsibilities
• Produce monthly reports for SMT based on current pipeline/Tutors/Trainers/revenue data.
• Serve as a primary liaison for the Tutor network
• Cultivate superior customer service, actively seeking and responding to ongoing feedback.
• Plan, coordinate and prepare resources for Tutor Training, Road Shows and Revision Sessions, and Tutor workshops
• Plan, coordinate and support the processing of Tutor licencing
• Actively manage any training course waiting lists and react to customer demand
• Respond to telephone and email enquiries as well as those on the enquiry system
• Build relationships with all members of the community
• Support the Training Support and Development Administrator to manage Tutor/training records and the Department database
• Prepare purchase requisitions and small value orders for authorisation
• Manage training resources as necessary

The ideal candidate:

• Excellent communication and interpersonal abilities, with the capacity to engage and motivate team members
• Calm, positive, react proactively and be solutions driven
• Be confident in managing and overseeing the work of the team
• Ability to adapt to changing priorities and work effectively under pressure
• Strong organisational skills and attention to detail
• Display strong customer relationship management skills and be able to communicate effectively with a range of stakeholders with different requirements and needs
• Excellent written and verbal communication skills.
• Proven leadership skills with demonstrated experience in effectively managing teams and projects
• Strong understanding of business operations, including budgeting, resource allocation, and strategic planning
• Proficiency in problem-solving and decision-making, capable of addressing challenges efficiently
• Experience in performance management, including setting objectives, providing feedback, and conducting evaluations
• Experience of working within a volunteer, membership, or community-based environment preferable
• Experience of working within a Training and/or Membership systems environment preferable

If you are interested in this position, please send your CV to Morgan Lay at or alternatively please apply online.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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