Treatment Manager

Treatments Manager

Tetbury, GL8 8YJ

Full time

Up to £33,000 and a share of Calcot gratuities

Are you a passionate experienced treatments manager looking for a rare opportunity to lead a team towards excellence?

Join our award-winning spa and our team of Spa Therapists and take your career to new heights. As a key member of Calcot Spa’s senior team, you will play a crucial role in delivering exceptional spa experiences and ensuring our guests receive high standards in their treatment and well-being experience.

The Role of a Treatments Manager:

• Team Leadership: Lead, motivate, and inspire a team of skilled spa beauty therapists to deliver excellence in service and uphold the highest standards of treatments
• Conduct biannual appraisals and ensure team development and welfare
• Training: Conduct training sessions to enhance the skills and knowledge of the team, ensuring they stay updated with the latest trends and techniques in the industry. We love developing our treatment menu so encourage innovations in treatment protocols and stay ahead of industry trends
• Apprentices: Plan and deliver fortnightly onsite training to support external college attendance. Throughout the duration of the apprenticeship the training will include both college curriculum as well as product house training to ensure all apprentices qualify to an extremely high standard.
• Treatment Delivery: Personally deliver spa treatments to guests and set a high standard for the team to follow, ensuring every guest leaves feeling rejuvenated and satisfied
• Stock Control: Manage and oversee control processes to maintain optimal levels of stock , ensuring seamless operations and timely replenishment. Monthly stock takes, stock ordering, input of invoices and ensuring GPs are achieved.
• Daily Briefings: Organize and lead daily briefings to communicate important updates, review performance, and motivate the team to achieve their best
• Revenue responsibility: Work towards achieving treatment revenue targets by implementing effective strategies and maximizing sales opportunities while delivering exceptional guest experiences. Keen focus on retail targets, product knowledge training and refreshers delivered the team and lead by example by achieving personal retail targets
• Manage and oversee the Treatment room daily operations
• Conduct morning briefings
• Manage daily staff absences
• Maximize availability and treatment revenue
• Contribute to team wellbeing
• Dealing with any staff or client related complaints to ensure a smooth day for guests and therapists

Skills e look for in a Treatments Manager:

• Proven experience as a Spa Beauty Therapist with a strong passion for the beauty and wellness industry
• Leadership experience with the ability to inspire and mentor a team towards achieving common goals
• Excellent communication and interpersonal skills to build strong relationships with team members and guests
• Strong organizational abilities and attention to detail for effective stock control and operational management
• Flexibility to work on weekends and adapt to a fast-paced spa environment
• Previous management experience - Essential
• Qualified to NVQ level 3 Beauty or equivalent
• Own transport - Essential

The Package we offer our Treatements Manager:

• 28 days holiday per annum, including bank holidays
• Additional day off for your Birthday
• Use of Gym & pool facilities before and after your shift
• Air- conditioned treatment rooms
• Meals provided on duty
• A share of Calcot Gratuities
• Retail commission structure
• Free on-site parking
• 50% discount on food in the restaurants across all sites
• £50 bed & breakfast stays at the hotels in the collection
• Discount on other Pride of Britain hotels
• 25% off retail products
• 30% off treatments
• Refer a friend scheme (£500 bonus)
• Opportunities for professional growth and development
• Rewards and benefits platform
• Charity Events
• Online fitness and wellbeing platform
• Pension Scheme
• Cycle to work scheme

About The Calcot Collection

The Calcot Collection is a small, eclectic group of luxury hotels, restaurants & spas. Situated in the beautiful Cotswold’s are Calcot & Spa and The Painswick. On the border of County Durham and Northumberland is Lord Crewe Arms in Blanchland. A strong, family feel company culture runs throughout the places, each with their own unique character.

The management team is actively committed to addressing the carbon footprint and enhancing the sustainability of our operations. We’re proud to say that we have recently joined the 'EarthCheck’ accreditation scheme and have recently earnt our 'Bronze EarthCheck’ accreditation. We are now actively working towards our Silver Accreditation. Our goal is to involve all our teams in this crucial and continuous effort, fostering a sense of pride in our collective accomplishments across the Collection. Let’s collaborate by sharing best practices and innovative ideas for a brighter future.