Travel Consultant

A Specialist travel agency based in Bristol is currently recruiting a Japanese speaking Travel Consultant.
You will work within a sales team, as well as working with the global sales team. You’ll learn from your Travel Consultant peers and keep up-to-speed with the work of their Product function to ensure you always know the best available options for your clients. You’ll also work closely with their external suppliers as well as their internal Booking Delivery and Customer Experience teams, ensuring that you provide them with all the necessary information about your clients for them to deliver the trip they are looking for.

TYPE: Permanent, full-time
WORKING HOURS: 9:00-17:30, 37.5 hours per week(*) Some Saturday work will be required on a rota basis, with additional pay and time off in lieu to compensate
SALARY: £24.6K~depending on experience, plus uncapped uncapped commission, which is expected On Target Earnings (OTE) of £5,000 per annum in year
START: June 2024
LOCATION: Bristol (Office-based. They’re willing to consider applications for hybrid or remote working, subject to demonstrating task competency.)
OTHER: Good benefits

MAIN RESPONSIBILITIES as Japanese speaking Travel Consultant:
• Consult with clients by telephone, on video call, via email and in person at our offices or travel industry events to identify their individual holiday requirements
• Create high-quality tailor-made itineraries for direct and trade clients based on their requirements
• Work to achieve individual and team sales targets; converting enquiries to sale and maximizing value from each enquiry
• Co-ordinate all aspects of the client booking to ensure successful delivery of trip.

• Create final travel document and quality check them, to ensure high quality, accurate information is received by our clients
• Take a proactive approach to learning and development to ensure your sales skills, customer service and product knowledge is always improving
• Undertake familiarisation visits and inspections in our destination countries where required, to boost your own knowledge and share insights gained with your peers and Product team
• Other reasonable tasks as requested by IAT Programme Manager/Sales Team Leader/Branch Sales Manager

Japanese speaking Travel Consultant IDEAL CANDIDATE:
• A high level of customer service and/or sales experience
• Experience of working in the travel industry
• Extensive experience travelling, working or ideally living in Japan, coupled with a passion for the area as a travel destination
• Strong organizational and planning skills
• Attention to detail and problem-solving skills
• Excellent time management skills
• Business level of fluency in both English, and ideally business level of Japanese

** All applicants must have the right to work in the UK as the Company is not able to offer visa support.

If your application is successful, you will be contacted within two business days.
We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.