Transport Support Advisor

We have an exciting opportunity available for a Transport Support Advisor tojoin our Liverpool office. You will join us on a full-time, permanent basis.  In return, you will receive a competitive salary and benefits.

CCIS (CMA CGM Inland Services) is a subsidiary of the CMA CGM Group, dedicated to the development of land transport solutions.

It offers complete and integrated logistics solutions with high added value, adapted to the specific needs of its customers throughout their supply chain: storage, picking, kitting, processing of packaged goods, post-manufacturing and loading and unloading.

The Transport Support Advisor Role

As our Transport Support Advisor, you will provide support to the Planning Team, Customer Service Teams & Transport Management.

Your responsibilities as our Transport Support Advisor will include:

• Being the main point of contact for all vendors & Customer Service Teams with their correspondence to CCIS Landside via email & phone.
• Liaising with the Import and Export departments regarding delivery/loading issues. Resolve Transport issues where possible including by phone and email.
• Ensuring container numbers are input into relative systems (Tops and Destin8) if required.
• Investigating containers not restituted by hauliers or showing as still out to customers. Resolve any issues resulting in containers not being returned to the correct quay.
• Advising Late Runners in a timely & prompt manner to the relevant Customer Service Department.
• Assisting in requesting and sending Proof of Delivery/CMR notes for all loads when required and in sending paperwork required to go with deliveries.
• Confirming jobs prior to haulier statements being produced and update the system if required
• Providing holiday cover within the team.

To become our Transport Support Advisor, you’ll need:

• Minimum GCSE level or equivalent with minimum Grade C or equivalent in Mathematics and English
• Good understanding of in-house computer systems (Tops, Destin8 & CNS)
• Excellent knowledge and skills with Microsoft Office, with a focus on Word and Excel
• Excellent ability to produce Excel reports and collate data
• Good UK geographical knowledge is desirable
• Awareness of UK road haulage
• Previous experience in a transport role preferred
• The ability to work on own initiative and provide reports and statistics (mainly Excel-based), consistently accurate and in a timely manner
• Previous customer service experience is desirable

In return, we will offer our Transport Support Advisor:

• 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
• Discretionary annual bonus
• Enhanced pension scheme up to 15% total contribution
• Life assurance x4
• Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
• Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme
• Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
• Hybrid Working
• Cycle to work scheme/ Season ticket loans
• Enhanced policies including Maternity & Paternity
• Employee recognition awards
• Considerable scope for personal and professional growth through the CMA CGM Academy

Are you bold, imaginative, ready to take the initiative with integrity, and feel you are the right candidate for the Transport Support Advisor role, please click ‘apply’ now! We would love to hear from you!