Trainee Customer Support - Lowestoft - to £24k

Trainee Customer Support - Lowestoft - to £24k

Our client is a growing company and has a unique service offering with a global reach and corresponding customer portfolio covering the offshore energy sector. They provide consultancy and membership intelligence services and we are based in Lowestoft. They are continuously developing our sales approach and want you to be part of this.

They seek a bright and enthusiastic Customer Onboarder/Customer Support executive to look after the memberships within the company. This person will be responsible for subscribers, being members 'go to’ for any customer enquiry and constantly ensuring a positive customer experience so that the clients are getting the most out of their subscription. It will entail learning all subscription products on offer as well as understanding the offshore energy sector in detail. It will involve reporting all feedback to the relevant departments so that we are constantly improving the subscriber’s service with our organisation.

Initial Duties/responsibilities:

· Delivering excellent customer service through maintaining good relationships

· Providing knowledge on all subscriptions to assist with any customer enquiry

· Providing support to the sales team

· Reporting customer feedback, concerns and issues to Sales Manager and any other relevant department

· Dealing with subscription renewals

· Recording incoming email and phone enquiries rapidly and efficiently.

· Excellent telephone skills and a persuasive demeanour.

· Use of Word, Excel, Publisher

· Gathering market and customer information as input to sales activities.

Experience:

Customer Service background within office environment

Computer skills needed preferably previous experience was computer based

Experience in contacting businesses on the phone as well as face to face