TMO Regulation and Performance Manager
TMO Regulation and Performance Manager
Job Opportunity: Regulation and Performance Manager
Are you a dynamic professional with a passion for regulatory compliance and performance management? We are seeking a talented Regulation and Performance Manager to join our team and lead initiatives that ensure the highest standards in service delivery.
Position: Regulation and Performance Manager
Department: Tenancy & Leasehold Services
Location: Within a thriving urban community
Responsibilities:
- Take the lead in ensuring compliance with regulations, legal requirements, and national objectives in a dynamic service-oriented environment.
- Effectively communicate with internal and external stakeholders, fostering positive relationships and ensuring accurate consideration of service-related matters.
- Develop and implement a robust performance management framework, providing accurate assessments against targets.
- Create and maintain monitoring and reporting systems for performance across various services, contributing to key strategies, policies, and projects.
- Conduct regular reviews of management and maintenance allowances, ensuring alignment with budgets and reflecting customer requirements.
- Drive strategic planning and development for service areas, including tenancy management, income services, and resident involvement.
- Supervise and support a team of Client Liaison Officers, ensuring their training and development align with organizational goals.
- Attend relevant forums and meetings to enhance knowledge sharing, and provide support where financial compliance and regulation are critical.
- Maintain effective working relationships with partners, residents, and stakeholders, demonstrating professionalism and respect.
- Act as an expert advisor on matters related to the service, staying abreast of developments in the field.
- Identify, manage, and mitigate risks within the service function, collaborating with Heads of Service to ensure effective controls are in place.
Requirements:
- Comprehensive knowledge of regulations, legislation, and governance in relevant service areas.
- Experience in managing social housing or similar environments.
- Proven track record in developing and implementing strategies, policies, and procedures.
- Strong skills in performance management and data quality reviews.
- Degree or equivalent qualification in relevant fields.
- Excellent interpersonal, communication, and decision-making skills.
- Ability to think strategically and manage conflicting priorities effectively.
- Commitment to continuous learning, improvement, and equality and diversity.
Reference: 52287218
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