TMO Regulation and Performance Manager

Job Opportunity: Regulation and Performance Manager

Are you a dynamic professional with a passion for regulatory compliance and performance management? We are seeking a talented Regulation and Performance Manager to join our team and lead initiatives that ensure the highest standards in service delivery.

Position: Regulation and Performance Manager
Department: Tenancy & Leasehold Services
Location: Within a thriving urban community

Responsibilities:

1. Take the lead in ensuring compliance with regulations, legal requirements, and national objectives in a dynamic service-oriented environment.
2. Effectively communicate with internal and external stakeholders, fostering positive relationships and ensuring accurate consideration of service-related matters.
3. Develop and implement a robust performance management framework, providing accurate assessments against targets.
4. Create and maintain monitoring and reporting systems for performance across various services, contributing to key strategies, policies, and projects.
5. Conduct regular reviews of management and maintenance allowances, ensuring alignment with budgets and reflecting customer requirements.
6. Drive strategic planning and development for service areas, including tenancy management, income services, and resident involvement.
7. Supervise and support a team of Client Liaison Officers, ensuring their training and development align with organizational goals.
8. Attend relevant forums and meetings to enhance knowledge sharing, and provide support where financial compliance and regulation are critical.
9. Maintain effective working relationships with partners, residents, and stakeholders, demonstrating professionalism and respect.
10. Act as an expert advisor on matters related to the service, staying abreast of developments in the field.
11. Identify, manage, and mitigate risks within the service function, collaborating with Heads of Service to ensure effective controls are in place.

Requirements:

• Comprehensive knowledge of regulations, legislation, and governance in relevant service areas.
• Experience in managing social housing or similar environments.
• Proven track record in developing and implementing strategies, policies, and procedures.
• Strong skills in performance management and data quality reviews.
• Degree or equivalent qualification in relevant fields.
• Excellent interpersonal, communication, and decision-making skills.
• Ability to think strategically and manage conflicting priorities effectively.
• Commitment to continuous learning, improvement, and equality and diversity.