Tenant Liaison Officer

Position: Tenant Liaison Officer
Location: Manchester, Little Hulton
Salary: £25,000

Building Careers is collaborating with a Social Housing company in Manchester to hire a Tenant Liaison Officer for a temp to perm postion, starting immediately working on Kitchens and bathrooms scheme.

Will need to have a driving licence and safety boots

The right candidate must have Social housing experince and experince of working on Kitchens and Bathroom scheme

Key Responsibilities:

• Assist teams and contractors in project planning and delivery, serving as the primary customer interface.
• Coordinate post-handover feedback, take calls, and resolve inquiries per customer standards.
• Provide consistent, high-quality service, guiding customers through the works program.
• Aid day-to-day customer contact, facilitating communication for project smoothness.
• Monitor on-site and home standards to ensure adherence to good practices.
• Coordinate customer documentation, ensuring GDPR procedures.
• Effectively liaise with customers on timing, choices, and scope of works, addressing specific needs.
• Record and promptly respond to customer inquiries for excellent service.
• Support other schedulers in organizing and scheduling work.
• Actively participate in meetings, serving as the main point of contact.
• Record and address complaints in line with company policies.
• Organize tasks effectively, meeting targets and contributing to works programs.
• Ensure systems for Gas Safety, Electrical testing, and Asbestos compliance.
• Coordinate with Client Officers, utility companies, and staff or contractors for documentation.

This job may not be for you, however BCUK always are in need of great candidates within the Building & Construction sector, so if you are in need of work and meet this criteria get in contact with the team at Building Careers UK today!