Tenancy Sustainment Officer

Tenancy Sustainment Officer

£31,742

Macclesfield

Permanent, Full-Time - 37 hours per week

Closing Date: Wednesday 1st May 2024

Our client has a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. They are passionate about what they do in providing high quality homes and investing in their communities to improve people's lives.

They are looking for a highly customer focused individual with experience of working with vulnerable customers, particularly where you have had to influence changes in their behaviour.

A key focus of the role will be to advise and assist their 'at risk’ and other vulnerable customers to ensure they can access appropriate financial support to sustain their tenancy and live independently. You will support tenants to build their financial capability, promote awareness of their responsibility to pay rent, prevent arrears accruing and manage their tenancy, to reduce the likelihood of tenancy breaches and prevent the likelihood of homelessness.

They take pride in their properties and care about their tenants. You will work to ensure customers understand their tenancy obligations and take action against any breaches.

Some customers may need additional support to sustain their home, it’s important for them to prevent homelessness and you will work to ensure customers receive the help and support they need.

You will have the ability to assess customer needs and support yet also be assertive to be able to balance this against ensuring minimal property disrepair and tenancy issues.

You will also manage referrals of safeguarding from across the Group, undertaking triage / assessments, taking appropriate safeguarding action including maintaining and updating detailed records on CRM.

Please note: A full driving licence is essential for this position

They can offer you:

• A minimum of 28 days holiday per year (plus birthday leave and bank holidays).

• Agile Working - flexible working hours with the opportunity for regular home working

• Attractive Defined Contribution Pension Scheme with Employer’s contributions up to 12%

• Access to their Health Cash Plan

• Ongoing Training and development.

• A focus on your health and wellbeing including access to their Health Cash Plan offering a variety of benefits and discounts.

• A state of the art modern office with a friendly working environment

Their Values are at the core of everything they do, so they are looking for someone whose values agree with theirs and will embed these too!