Tenancy Sustainment Officer

Tenancy Sustainment Officer

£24,700 a year (+3.5% Cost of Living Award)

Stoke-on-Trent, Staffordshire

Permanent, Full Time

The role:

You’ll provide an efficient, responsive and holistic housing management service for customers living or moving into semi-independent or community homes. You’ll support customers with property viewings, tenancy sign ups, benefit claims and provide move-on options advice.

Job requirements:

• Providing contact, advice, and guidance to customers including preparation and delivery of occupancy agreements, tenancy handbooks and information packs and sign-ups.

• Assisting with all areas of move-in to make sure new residents are made to feel comfortable.

• Maintaining tenancy conditions and making sure that properties and stock are maintained.

• Dealing with enquiries and complaints from tenants and members of the community or public.

• Making sure regular property and health and safety inspections and report any issues to the relevant teams

What Our client are looking for:

• Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.

• Experience of working in housing and/or dealing directly with the public/ customers in a busy service environment.

• Experience of dealing with complex behaviour.

• Great communication and problem-solving skills.

• Enhanced DBS check.

Help them give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

They'll be interviewing as they go so may close the role early if they find the right person.

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