Tenancy Sustainment Manager

Permanent - 36.25 Hours - Full Time

RBH currently have an opportunity for an Tenancy Sustainment Manager to join our Independence and Wellbeing Service to take responsibility for the day to day management of the Tenancy Sustainment Team, ensuring performance improvement and delivery against KPIs and service standards.

What you will be doing:

• Ensuring effective day-to-day case management of the tenancy sustainment service.
• Ensuring safeguarding concerns reported via our internal safeguarding duty line are managed in a timely and safe way.
• Completing regular case management reviews and ensure positive outcomes are being achieved for our customers.
• Ensuring effective partnership working is carried out.
• Enabling good record keeping.
• Working closely with our Neighbourhoods, Community Investment and Repairs services.

Who are we looking for?

• Experience of managing a Tenancy Support or Tenancy Sustainment Service.
• Experience of delivering services to provide effective case management to support individuals and families who have complex support needs such as self-neglect, enduring mental health illness, hoarding, addiction, debt and domestic abuse.
• Effective risk management, support planning and evaluation skills.
• Good understanding of safeguarding legislation and experience of managing a first line response to organisational wide safeguarding concerns.
• Ability to chair multi-agency meetings on behalf of RBH.
• Excellent communication and record keeping skills.
• Understanding of key legislation; The Care Act 2014, The Mental Capacity Act 2005, The Equality Act 2010, The Children’s Act 1989, The Domestic Abuse Act 2021, The Homelessness Reduction Act 2017
• Understanding of our diverse communities and the ability to adapt support provision accordingly.

What's in it for you?

As an RBH employee, you will receive a range of fantastic benefits, including: -

• SMART working arrangements
• Holiday entitlement - 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years’ service. Part time employees will receive a pro rata entitlement.
• Ability to purchase up to an additional 5 days leave per year.
• A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8%
• Healthcare - automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few.
• You will also have access to our Employment Assistance Programme with a 24-hour confidential counselling support for both personal and work-related issues.
• Plus, many more

Please refer to the attached Job Description upon completing your application

Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application