Tenancy Officer - THREE POSITIONS AVAILABLE!

• Tenancy Officer
• Public Sector - Local Government
• Full Time - Monday to Friday, 36 hours per week
• Temporary Role - 6 months with likely extension
• £20.92 per hour PAYE / £26.97 per hour Umbrella (increasing to £28.43 after 12 weeks)
• Hybrid working - working from office, site visits and home
• IT equipment provided
• up to 28 days paid annual leave (increasing to up to 37 after 12 weeks) (PAYE route only)

Please note that in order to be considered, you MUST have a Full UK Drivers Licence and access to your own vehicle.

General Duties:

• Neighbourhood Management
• Dealing with ASB
• Occupancy checks
• New tenant visits
• Estate Inspections
• Neighbour disputes
• Successions / Tenancy Amendments

The role involves:

• Visiting all new tenants in their homes to explain the conditions of tenancy and to identify any vulnerability or other need

• Log all visits on OHMS process management database following each visit

• Carryout occupancy checks on 33% annually of all properties in patch and update OHMS process management

• Organising and undertaking 4 monthly estate inspections, notifying other officers, residents and councillors and ensuring actions arising from the inspections are followed up including organising and attending an 8 week review and distributing action plans

• Being accountable as "patch manager" for resolving issues affecting residents as soon as possible, liaising with other teams, the wider Council and partners.

• Organise and attend customer surgeries where required

• Ensuring principles of diversity equal opportunity are applied to all aspects of service delivery

• Make regular visits to vulnerable tenants to ensure their needs are being met and any problems they are facing are addressed. Make referrals to Tenancy Support Officer and work jointly to meet customer needs

• Assessing claims for succession, assignment of tenancy, discretionary re-housing and management transfers, including drafting reports for approval by tenancy manager.

• Working with the Resident Involvement team to improve and enhance resident participation. Encouraging residents to participate in the management of their homes and estates and advise on the range of options available to them.

• Identifying significant breaches of tenancy conditions such as ASB and sub-letting and taking the appropriate steps to remedy the situation.

• Prepare and serve Notices Seeking Possession and Notices to Quit

• Evicting tenants if appropriate

• Deal with unauthorised occupation

• Prepare all necessary paperwork, including drafting witness statements and attend Court to give evidence

• Conduct investigations and compile detailed reports for corporate fraud, housing standards and tenancy managers

• Maintaining up-to-date knowledge of legislation and Government initiatives and good practice around estate management and ensuring these are implemented promptly and effectively within the team.

• Liaising with the Neighbourhood Services team to ensure that the appearance of estates is of a good standard and to identify and remedy any under-performance by the Street Scene contractors.
• Caseworks including logging all cases and record all communication on the database. Making decisions for mediation referrals, involvement by outside agencies, legal action and referral to ASB team. Take responsibility for managing the case effectively and aim to resolve issues.

• Drafting reports and making suitable recommendations to the Operational Manager on complex tenancy matters involving individual tenancies.

• To draft responses to enquiries from Members, MP, Resident Associations, Solicitors. Voluntary Agencies and to petitions from groups of residents, and/or complaints from members of the public.

• Inspecting estates and recommending environmental improvements when required.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy