Tenancy Officer Hybrid

Tenancy Officer (Hybrid) needed in Croydon £20.92ph PAYE - 7948

• Neighbourhood Management - Dealing with ASB
• Occupancy checks,
• New tenant visits
• Estate Inspections
• Neighbour disputes
• Successions / Tenancy Amendments

This will involve:

• Visiting all new tenants in their homes to explain the conditions of tenancy and to identify any vulnerability or other need

• Log all visits on OHMS process management database following each visit

• Carryout occupancy checks on 33% annually of all properties in patch and update OHMS process management

• Organising and undertaking 4 monthly estate inspections, notifying other officers, residents and ensuring actions arising from the inspections are followed up including organising and attending an 8 week review and distributing action plans

• Being accountable as “patch manager” for resolving issues affecting residents as soon as possible, liaising with other teams, the wider Client and partners.

• Organise and attend customer surgeries where required

• Ensuring principles of diversity equal opportunity are applied to all aspects of service delivery

• Make regular visits to vulnerable tenants to ensure their needs are being met and any problems they are facing are addressed. Make referrals to Tenancy Support Officer and work jointly to meet customer needs

• Assessing claims for succession, assignment of tenancy, discretionary re-housing and management transfers, including drafting reports for approval by tenancy manager.

• Working with the Resident Involvement team to improve and enhance resident participation. Encouraging residents to participate in the management of their homes and estates and advise on the range of options available to them.

• Identifying significant breaches of tenancy conditions such as ASB and sub-letting and taking the appropriate steps to remedy the situation.

• Prepare and serve Notices Seeking Possession and Notices to Quit

• Evicting tenants if appropriate

• Deal with unauthorised occupation

• Prepare all necessary paperwork, including drafting witness statements and attend Court to give evidence

• Conduct investigations and compile detailed reports for corporate fraud, housing standards and tenancy managers

• Maintaining up-to-date knowledge of legislation and Government initiatives and good practice around estate management and ensuring these are implemented promptly and effectively within the team.

• Liaising with the Neighbourhood Services team to ensure that the appearance of estates is of a good standard and to identify and remedy any under-performance by the Street Scene contractors.

• Caseworks including logging all cases and record all communication on the database. Making decisions for mediation referrals, involvement by outside agencies, legal action and referral to ASB team. Take responsibility for managing the case effectively and aim to resolve issues.

• Upload and manage all correspondence on SharePoint tenancy files and other shared electronic filing systems

• Record all action on OHMS and CRM

• Participate in Duty rota as per schedule

This is a full time role on a temporary contract basis  

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to  quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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