Temporary Technical Support Assistant - Immediate start

JOB TITLE: Temporary Technical Support Assistant - Immediate start

LOCATION: Taunton, Somerset

HOURLY RATE: £12.00 - £14.00 P/H (DOE)

HOURS: Monday - Friday (Week 1 - 8:30am - 5:00pm / Week 2 - 10:00am - 6:30pm)

BENEFITS: We would love for you to join us, some of the great perks of temping through Office Angels include...

• Weekly pay
• Access to Boost - our exclusive platform with discounts on hundreds of retailers, a wellbeing hub with recipes, an exercise area, and a mindfulness section with blogs & videos
• Temporary candidate of the month award
• Temporary candidate lunches/treats
• Online timesheets
• Regular pay reviews
• A dedicated consultant as an additional layer of support

THE ROLE: Office Angels are working with a dynamic and knowledgeable business in Taunton who are a UK based Managed Services provider that specialise in IT Solutions and support across a variety of sectors. You will be joining a relaxed, fun and friendly team working within modern offices. This role requires a key focus on customer care and completing each job to the highest standard, in a timely manner. The successful candidate must have experience and an interest within IT or technical support or hold an IT qualification and seeking experience. This is a temporary role for a minimum of 6 months therefore you must be available immediately and able to commit to the full duration of the assignment.

MAIN RESPONSIBILITIES:

• Respond to user software or hardware queries via email and telephone
• Support users through the required steps to resolve the issue
• Escalate to the relevant team if the issue cannot be resolved
• Update the ticketing system, ensuring all notes have been logged with the required actions
• Willingness to help, support and offer excellent service to customers and colleagues

KEY SKILLS:

• Confident & professional telephone manner with excellent written and verbal communication skills
• Organisational and prioritisation skills that can adapt to changing priorities with multi-tasking
• Excellent problem-solving skills with the ability to analyse data to reach conclusions
• Exceptional customer service skills including experience of dealing with diverse customer groups
• Ability to use online research tools and internal documentation to find resolutions
• Ability to remain calm under pressure during challenging times
• Ability to develop and maintain strong customer relationships

DESIRABLE SKILLS (not essential):

• Experience within a Managed Service Provider (MSP).
• Using a service desk ticketing system to raise and manage service desk tickets.
• Using remote management software to support end-users.
• Supporting & administering Microsoft 365 via the 365 Admin Center.
• Supporting IT infrastructures including LAN & wireless networking.
• Supporting desktops and servers across Windows & Mac OS.

If you feel like you have the relevant skills for this role and would like further information, please submit your CV online or send your CV to directly to , alternatively contact the team on .

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.