Temporary Lead Administrator - Exam Considerations

Do you believe in giving all students a chance? Want to be part of a process and a team that finds solutions to students in need?

If so, we have a role within the assessment process known as Alternative Evidence; which finds other ways for students to obtain an exam grade if they are unable to sit a traditional examination. Including centre applications, marking, grading, issue of results and post-results services and therefore crosses over several teams in Operations. The process requires significant manual input i.e. evaluating evidence and discussing options about sensitive, personal individual circumstances.

We are looking for a Temporary Lead Administrator, who will manage and be supported by a Temporary Administrator, to ensure that there is a defined inter-departmental process is followed and will liaise with other depts regarding hand-offs. The Lead will also co-ordinate with other Awarding Bodies to ensure consistency of process and decision making. This position will be expected to help manage and develop the end to end process (E2E), with the support of the Special Requirements Co-ordinator and other department Leads to ensure that the process meets regulatory requirements.

Duties will include:

• Make informed decisions on the eligibility of centre applications by evaluating and actioning initial centre applications and evidence in accordance with agreed criteria

• Oversee contact with centres, and communicate directly, regarding application status.

• Understand the E2E process and engage with all depts involved to understand the hand-offs, identify any potential bottle necks and escalate any issues.

• Engage with other awarding bodies to ensure consistency of process

• Maintain records of all applications so that there is a clear audit trail of application status at all times from E2E

• Regular reporting and escalation in accordance with agreed process

• Manage, develop and guide 1 x administrator; ensuring that the administrator has the information and skills to perform their tasks effectively.

• Ensure that the outcome of an application is recorded in Nexus i.e. input of final grade

To excel in this role you will:

• Previous administrative/coordinator experience

• Good eye for detail and communication skills

• Previous experience of managing/leading others

• Have a 'step up' mindset; use reasoned judgement and take accountability for actions

• The ability to appropriately handle difficult/sensitive conversations and deliver unwelcome news

Hourly rate: £16.13 p/h

Start dates: 13/05/2024

End date: 27/09/2024

Hours: 35 hours a week; Monday to Friday (some weekend/evening work may be required depending on business needs)

Location: Hybrid, with a couple of days based in our Guildford Offices (on the University of Surrey campus)

Interested?
Click "Apply" and select "Create Account" to set yourself up a Workday Applicant Account.

Applications are currently ongoing until we have had the required number of successful interviews; therefore we reserve the right to close this advert without prior warning. An early application is therefore encouraged. We aim to review all applications regularly and provide outcomes in a timely manner.