Temporary Customer Service Advisor

As an Temporary Customer Service Advisor you will be responsible for handling inbound calls from a UK customer base, handling customer queries and updating information on CRM systems.

Client Details

Our client is the leading supplier for energy across the North West region. They are looking for a Temporary Customer Service Advisor to join their Preston team on an on-going temporary basis.

Description

As a Temporary Customer Service Advisor you will:

• Be first point of contact for customers in relation to any queries they have with their account
• Resolving customer complaints
• Updating CRM systems
• Liaising with internal teams
• Endeavour to resolve any issues the customer may have
• Communicate feedback to senior personnel on the customer experience and issues
• Adhoc duties as and when required

Profile

To be successful in this role:

• Excellent communication skills that promote great customer conversations
• Flexible from 6am - midnight for rotational shift patterns, i.e. 6 - 12pm, 9 - 5pm, 3pm - 12pm etc
• 3 years experience within a contact centre environment
• Able to work in a team setting as well as independently
• Strong IT skills
• Can commit to a 3 month temporary role

Please note you will need able to pass DBS checks to be offer employment

Job Offer

In return, our client can offer:

• Competitive pay rate
• Great work culture
• Weekly pay
• Temp to perm opportunity
• 10% shift pay on top of basic salary
• Free on-site-parking