Temporary Customer Service Advisor

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As a Temporary Customer Service Advisor you will be handling inbound communication via multi-channels from a UK customer base, providing a first class service to customers in relation to their service or account.

Client Details

Our client is a well-established telecommunications provider to a wide UK customer base and they are now looking to expand their team with a Temporary Customer Service Advisor in their Hale office.

Description

As a Temporary Customer Service Advisor, you will be;

  • Handling inbound communication, via multi-channels
  • Providing guidance and support to customers in relation to their service
  • Trouble shooting customers problems
  • Handling customer complaints
  • Place orders for replacement routers or other equipment, fulfil the orders and post them to customers
  • Respond to Engineer requests for Provisioning and troubleshoot/escalate any errors
  • Send SMS maintenance alerts
  • Supporting with any general account queries

Profile

To be successful in this role;

  • Experience within customer service telephony based roles
  • Have a strong customer focus
  • Strong listening skills with the ability to be empathetic
  • Excellent communications, both verbal and written
  • Strong organisational skills
  • Good time management

Job Offer

In return, our client can offer;

  • Competitive salary
  • Optional hybrid working
  • Great working patterns
  • Temp to perm opportunity
  • Competitive hourly rate

Reference: 52499471

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