Temporary Customer Service Administrator

Temporary Customer Service Administrator
Based in Kingston upon Thames
Duration: 6 weeks
Immediate start
Hours: 9am - 5:30pm
Pay: 12.00 - 13.00 per hour

Our client is looking for a friendly confident Customer Service Administrator to join their team on a temporary basis

Key Responsibilities

• To handle customer enquires via incoming calls, post, email, and webchat in a friendly, prompt, accurate and sufficient manner
• To efficiently manage general administrative tasks, updating customer accounts and dealing with correspondence
• All telephone calls are priority and should be answered as quickly as possible. Ensuring there is adequate phone cover when leaving the workstation for any reason.
• When speaking to a customer on the telephone, always be polite and professional; aiming to answer their query as quickly and efficiently as possible without making them feel rushed.
• Ensure that all requests from the customer are actioned accurately and sufficiently

Person Specification

• Significant Customer Service experience
• Excellent telephone manner
• Strong written and oral communication skills
• Attention to detail
• Focused and self-motivated
• Enthusiastic team player
• Keen to learn
• Strong IT skills
• The ability to enter information and supply information quickly and accurately
• Good numeric skills and capable of multi-tasking