Temporary Accommodation Placement Officer

Temporary Accommodation Placement Officer

Walthamstow

Job Role

To provide administrative and customer access support to the Temporary Accommodation Team.

To undertake sign up of applicants being admitted to temporary accommodation.

To process the processing of invoices for emergency accommodation.

Main Duties

To provide housing service advice and information to customers by telephone, email or in person as part of a reception service. To signpost clients to other services and departments as required.

To follow up any interest from prospective new landlords as directed by Senior Access & Support Officer, provide them with the relevant information and inform them of the nightly rate.

To allocate properties in accordance with client risks and general circumstances ensuring suitability in line with housing legislation.

To ensure properties are health & safety compliant and have up to date safety certificates to enable letting. To check the certificates and ensure they are compliant

To negotiate nightly rate for properties which are outside of the Pan London Rate.

To provide information about the temporary accommodation offered and to ensure that the overnight agreement and licence is completed.