Temporary Accommodation Income Officer

To provide an effective people focused income collection service to maximise income and minimise rent arrears of Lewisham Council residents.

• Effectively and proactively, manage a case load of rent accounts, ensuring rental income is maximised whilst supporting residents to sustain their tenancies.

• Engage proactively with residents, over the phone, visiting them at home or conducting office interviews.

• Support residents to maximise their income by providing advice and assistance to ensure they are not financially excluded.

• Represent Lewisham Council in possession proceedings at County Courts.

• Keep accurate records in relation to arrears recovery action, complete documentation for legal cases and prepare reports to progress arrears cases in line with relevant Lewisham Council policies and procedures.

• Ensure all documentation and arrears actions are completed to timescales and are in line with the standards detailed in the income recovery policies and procedures.