Telesales Team Leader

Do you love selling and leading a team? Then this might be for you!

Reporting to the Telesales Manager, your role within the Telesales team is to lead the evening shift team and work with colleagues to manage and process all customer orders and grow business through selling new categories and ranges. Every day is different, you will learn something new. Changes in seasonal foods, chefs working with some foods you will never have heard of. It’s exciting, its fun, and it’s different.

You and your team will have sales targets and bonuses available to earn each month. You will work closely with other departments within the business including Warehouse and Transport with handovers & liaison with days teams in Telesales, Purchasing, Field Sales, and Accounts, to ensure the best possible experience is received by our customers.

Harvest Fine Foods is one of the largest Independent Food Service providers in the South of England. We provide a first-class foodservice to restaurants, hotels, schools, hospitals, and many other sectors. Our extensive product range includes high-quality butchery, chilled, and frozen, ambient, and fresh food, and a range of non-food sundries.

No Cold Calling

Salary: £25,000 + Bonus

Location: Totton, Southampton

Hours: Full Time, 37.5 Hours Week

Shift Pattern:

Sunday 2.45pm - 11.15pm

Mon - Wed 4pm - 11pm

Role Essentials

• Train, coach and develop the evening and weekend Telesales and Service team.
• Embed a sales performance culture leading by example.
• Communicate and Implement sales team briefing and initiatives.
• Ensure team and individuals are targeted to achieve sales and objectives.
• Train and upskill individuals and team to achieve sales targets, activity, and initiatives.
• Manage and monitor productivity to ensure reach and sales via all trading customers including the management and processing of answer phone orders.
• Ensure all online customers have a telesales contact strategy.
• Own and deliver results in own customer base.
• Ensure all tele sellers are equipped with daily, weekly, and monthly sales tools.
• Ensure all platform and EDI orders are managed and processed by end of day.
• Prepare handover comms to operations leader at end of shift and handover to day team and Customer Experience Manager
• Identify and manage under performance through regular 121s.

Who we’re looking for

• Experience in any hospitality setting as a team leader (Or Team Lead experience in Sales and passionate about food).
• Enjoys speaking to customers and building relationships
• Passionate about cooking or food in general
• Great attention to detail
• Proactive
• Fantastic communicator
• Confident in using IT equipment

The Benefits

• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Paid volunteer time
• Referral programme