Telephone Collections Agent

Forde Recruitment are currently recruiting Telephone Collections agents on behalf of our client. As part of our ambitious growth plans, we are looking to strengthen their team based from offices in Greater Manchester.

They work with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts.

Working shifts between 8am & 5pm Monday to Friday, your primary role will be making and receiving telephone calls with customers to arrange payment of outstanding debts.

Salary wise, you can expect a basic salary of up to £25,000 (depending on experience) plus a monthly bonus based on your performance, giving you a realistic earning potential of £28,000 + per year.

Position

• You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts.
• Handling difficult conversations in a sensitive and professional manner with customers over the telephone
• Entering accurate records of conversations and payment agreements into a customer database
• Following processes and guidelines regarding debt collection
• Working in an open plan, contact centre environment - achieving personal and team targets.
• Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around.

Requirements

• Previous experience working in a call centre or credit control type role is important.
• Clear and confident communications skills - both writing/data entry and over the telephone
• Being comfortable working to targets - earning more money based on your achievements.
• Strong IT skills - we use different technologies and systems and need you to pick these up quickly.
• Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations.
• Problem solving abilities - able to ask the right questions to get the information you need.

Benefits

• 22 days annual leave + bank holidays
• Death in Service
• Pension Contribution
• On site parking

This vacancy is being advertised on behalf of Forde Recruitment Ltd who are operating as an Employment Business. Unfortunately, due to the high volumes of applications we are currently receiving, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion and continue to search on our website for additional