Telephone Based Lettings Negotiator

Posted 15 April by Connells Group HQ
Competitive salary
Houghton Regis , Bedfordshire
Permanent, full-time
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Posted by Connells Group HQ


We're seeking Telephone Based Lettings Negotiators to join our dynamic and established team based in our vibrant contact centre in Dunstable.

This is a fantastic opportunity for a driven and ambitious individual who is ready to embark on their next stage of their career with Connells Group.

We can offer you, industry leading training and development a demonstrable career ladder and a realistic year one OTE of £28,000 – £30,000.

As a Telephone Based Lettings Negotiator, it is your responsibility to provide support to our branch network by making outbound calls to customers in order to secure market appraisals. This role requires strong sales skills, excellent communication abilities, and a passion for results. 

What you’ll do:
  • Book market appraisals and viewing appointments for our estate agency branches through outbound calls
  • Proactively generate leads through outbound calls and follow-ups to help maximise sales opportunities
  • Demonstrate professionalism, empathy, and patience in all customer interactions, always ensuring a positive customer experience whilst adhering to company policies, procedures, and guidelines.


Why you’ll love it here:
  • Generous incentives and team nights out
  • Quarterly awards and paid trips for top achievers
  • Employee discounts and wellness programme
  • Industry leading training and development with full induction training and management training schemes to grow internal
  • Clear career progression opportunities
  • 24/7 AIG Smart Health (including virtual GP) coverage for you and your family
  • Free On-Site Parking
  • Uncapped Commission
  • A realistic OTE: £28,000 - £30,000


Required skills, knowledge and experience:
  • Excellent verbal and written communication skills, particularly over the phone
  • Previous experience within a call centre, customer service, sales or estate agency
  • Strong sales skills and an ability to persuade and influence others
  • Results-oriented mindset with a focus on achieving sales targets and goals
  • Ability to work independently, manage time effectively, and prioritise tasks
  • Outstanding customer care/customer service experience
  • Able to work in a fast-paced environment
  • Self-motivated, confident, and approachable


Connells Group is the largest and most successful estate agency and property services provider in the UK. With a network of over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services, including new homes, mortgage services, surveying, conveyancing, and more!

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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Reference: 52476368

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