Telephone account executive

We are seeking an energetic and committed telephone account exec for a large customer service centre for a payment solutions & credit card provider in Burnley. The successful will be responsible for making outbound sales calls to businesses, promoting services, and building customer relationships. The role will involve business development duties including prospecting, lead generation & business conversion, all whilst managing customer accounts.

Client Details

The client we are representing is a card label solutions supplier and deals with a substantial employee base on a national scale. Renowned for their commitment to innovation and customer satisfaction, they strive to provide top-notch solutions that streamline operations and boost efficiency in the savings & card prepayment industry.

Description

Key responsibilities consist of:

• Full process account management duties.
• Maintain and develop new customers through appropriate sales methods.
• Deliver a high quality of service, increasing business growth, and customer satisfaction.
• Respond to and follow up sales enquiries using appropriate methods.
• Log information on calls and update all customer records on our CRM system.
• Work towards sales targets and KPIs.
• Provide excellent customer service at all times.
• Evaluate potential leads, identify key decision-makers within the prospect's organisation.
• Keep pertinent data updated according to agreed-upon call, contact, and quality targets each day.
• Minute logging.
• Quantify and achieve a minimum number of meetings daily.
• Act on decision-maker activities and incoming prospect/lead sheets to secure appointments and drive sales.
• Professional in a business-like manner, aiding account managers in compiling campaign data for reporting purposes.
• Update and maintain customer records in the company database.
• Maintain a full understanding of our product offerings and the market.
• Handle customer queries and complaints professionally.

Profile

A successful account executive should have:

• A strong motivation for sales.
• Business orientated and independent.
• Excellent verbal communication skills.
• Prior experience in a relative field of logistics or delivery.
• A customer-focused approach.
• Proficiency in using database software.
• Ability to work well in a fast-paced high-volume environment.
• Ability to work well in a team.
• Strong problem-solving skills.

Job Offer

• A competitive salary starting at £23,000 upto £27,000 per annum.
• Improved salary after 12/24 months in business.
• Basic OTE up to £35,000.
• Bonus & commission schemes.
• 25 days annual holiday with buy & sell scheme.
• Flexible shifts with 3pm finish on Fridays.
• Pension & private healthcare schemes including 4x life assurance.
• Casual dress code.
• Pension scheme.