Telecoms Service Coordinator

Role: Telecoms Service Coordinator
Location: Hemel Hempstead
Salary: £40,000 DOE

Are you a meticulous multitasker with a passion for seamless communication solutions?

We're seeking a Telecoms Service Coordinator to join a dynamic team and drive excellence in service provision. This role involves working closely with various departments to ensure the timely and accurate setup of services, resolving any provisioning issues, and maintaining communication with customers throughout the provisioning process.

Key Responsibilities:

• Provisioning: Coordinate the provisioning process for telecom services, ensuring timely setup and activation according to client specifications.
• Order Management: Manage incoming service orders, liaising with internal teams and external vendors to facilitate smooth order processing and fulfilment.
• Record Keeping: Maintain accurate records of service orders, activations, and customer communications to ensure comprehensive documentation and compliance with regulatory requirements.
• Troubleshooting: Identify and resolve order issues promptly, collaborating with technical teams to troubleshoot and mitigate any service disruptions or discrepancies.
• Service Activation: Oversee the activation process for telecom services, ensuring seamless deployment and adherence to quality standards.
• Report Writing: Prepare detailed reports on service provisioning, order status, and performance metrics to track progress, identify trends, and facilitate informed decision-making.

Requirements:

• Proven experience in a service coordination role, with expertise in provisioning & order management.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders.
• Proficiency in report generation, maintenance and data analysis.
• Knowledge of telecom industry standards, regulations, and best practices is beneficial.

Benefits

• Employee ownership bonuses
• Uncapped commission
• Excellent training programmes
• Pension and healthcare

If you are skilled in provisioning and service coordination and looking for a new challenge than this could be the role for you!

Please apply with an up to date CV to be considered.
Jordan . hughes @ intechnologygroup . com

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.