Telecoms Provisioner

We are working with one of the UKs leading telecoms companies providing gigabit capable full fibre connectivity solutions to channel partners. Whether it's connecting to servers, accessing cloud-based apps or running IP-based services, superior connectivity is a common denominator amongst successful businesses, no matter their size.

Our client is looking for someone to join their Provisioning Team to help monitor services being provided to clients from acceptance to delivery. This would include troubleshooting circuits, updating partners, working with and escalating to contractors, financial management and managing internal systems.

The ideal candidate would have already worked in the telecoms industry in a provisioning role or have some basic understand of industry language. But our client is also considering candidates from a customer service background who have the right attitude, are personable and have experience working in fast paced roles similar to provisioning.

Responsibilities:

• Provisioning Services: Coordinate the provisioning of telecom services, including voice, data, and connectivity solutions, according to customer requirements.
• Technical Troubleshooting: Troubleshoot and resolve service provisioning issues promptly and efficiently to minimize downtime.
• Quality Assurance: Conduct quality checks on provisioned services to ensure they meet industry standards and customer expectations.
• Documentation: Maintain accurate records and documentation of all provisioning activities and customer information.

Qualifications:

• Previous experience in telecom provisioning or a related field is preferred.
• Knowledge of telecommunications technologies and industry standards.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Detail-oriented with the ability to maintain accurate records.

Benefits

• 25 days holiday + Bank Holidays
• Birthday off work
• Annual Bonuses
• Career progression and support into trainer, technical or management roles
• Electric Car Scheme
• £100 bonus contribution to fitness

If you think you are suited to this role or know anyone that would be, please get in contact ASAP and reply with your CV if you would like to be considered.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.