Technical Support Specialist

Company Overview: Contactum Ltd is a leading manufacturer and distributor of high-quality electrical components, specialising in wiring accessories and circuit protection equipment. With a commitment to innovation and customer satisfaction, we are dedicated to providing reliable and efficient electrical solutions to our clients.

Position Overview: We are seeking a customer-focused Technical Support Specialist to join the Technical Support Department. The successful candidate will play a key role in providing technical assistance to our customers, ensuring that they have a positive experience with our products. The Technical Support Specialist will be responsible for troubleshooting, resolving technical issues, and offering expert guidance to customers and internal teams.

Are you an engineer or electrician, looking to join a leading business offering full training to come off the tools and work as Technical Support ?

Profile A successful Technical Support Specialist should have:

• NVQ Level 3 Electrical Installation & Maintenance or equivalent (2357)
• Initial Periodic Electrical Inspection & Testing (2391 or equivalent)
• 18th Edition Wiring Regulations (2382-22)
• Proven experience in technical support or a similar customer-facing role.
• Strong knowledge of electrical systems, sockets, switches, and consumer units.
• Excellent communication and interpersonal skills.
• Ability to troubleshoot and solve technical problems efficiently.
• Detail-oriented with strong organizational skills.
• Familiarity with CRM systems and ticketing tools.
• Familiarity Microsoft Outlook, Teams, Excel & PowerPoint

Job Offer

• Competitive salary • Contactum benefits package • An inclusive and supportive company culture • Opportunities for professional growth and career progression