Technical Support Engineer

Job title: Technical Support Engineer

Location: Leeds, UK (Headquarters)

Salary: Up to 30k, negotiable on experience

Experience: Required: 2 years in a similar role

About the Company:

Our client is an award-winning Energy Analytics and Industrial IoT provider based in Leeds. Renowned for our innovative technology showcased in our subscription cloud platform, we're dedicated to enhancing efficiency, maximizing yield, and reducing waste.

The Opportunity:

We are seeking a Technical Support Technician passionate about technology and sustainability to bolster our diverse range of IoT and energy solutions. This role plays a crucial part in supporting the deployment and ongoing maintenance of our technology across our client base. Joining us during a period of substantial growth offers a unique opportunity to contribute to impactful projects that promote environmental sustainability.

Key Responsibilities:

• Provide technical support for IoT solutions, focusing on energy applications across retail, life sciences, smart buildings, and manufacturing sectors.
• Resolve customer issues related to energy management systems, solar PV monitoring, and other IoT applications, ensuring high levels of customer satisfaction.
• Collaborate with internal teams to troubleshoot and diagnose problems, delivering timely and effective solutions.
• Develop and maintain comprehensive documentation, including troubleshooting guides and FAQ resources.
• Engage with customers through various channels to guide them in resolving technical issues, utilizing remote support tools as necessary.

Other responsibilities:

• Contribute to the knowledge base of the team.
• Serve as a primary support contact for customers and suppliers.
• Communicate with different stakeholders on a day-to-day basis.
• Ensure accuracy and completeness of assigned work content.
• Escalate issues to the leadership team when necessary.
• Plan and manage time and work to contribute to overall SLA compliance.

How you will succeed:

• Regular one-to-one progress reviews with your line manager.
• Consistent production of high-quality documents and files.
• Collaboration with team members to deliver solutions collectively.
• Sharing knowledge with team members to support customers and deployments.
• Receiving positive feedback from customers on service delivery.

Requirements:

• Demonstrated experience in technical support or similar customer-facing roles.
• Strong understanding of computer systems, IoT devices, and technical products.
• Proficiency in Linux/Windows environments and remote desktop software.
• Excellent problem-solving skills and clear technical communication.
• Degree in Information Technology, Computer Science, or relevant field, or equivalent experience. Additional certifications are advantageous.
• Preferred experience in IoT technologies, energy management systems, and related areas.
• Exposure to platforms like AWS, Azure, and GCE, as well as communication protocols such as MQTT, BACnet, and Modbus, is advantageous.
• Basic programming skills (e.g., Bash, PowerShell) are advantageous.
• Strong interpersonal skills and ability to work independently and in teams.

As a member of the team, you will receive:

• Flexible working hours with remote work options.
• Opportunities for professional development, including attendance at technology and sustainability conferences.
• A supportive team environment where you can take ownership of your work and contribute to company growth.
• Quarterly social activities and team building exercises.

Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.

People. Technology. Connected.

Connexa Technology is acting as an Employment Agency in relation to this vacancy.