Technical Support Engineer / IT Service Desk Analyst / Graduate Programme

Technical Support Engineer / IT Service Desk Analyst who has great troubleshooting, analytical, communication and IT technical skills is required to join our Team at Altrad on a 24 Month Graduate Programme.

SALARY: Regular pay reviews

• Starting at £24,000 per annum

• 6 Month Review: £25,000 per annum

• 12 Month Review: £28,000 per annum

• 18 Month Review: £29,500 per annum

• 24 Month Review: £32,000 per annum

LOCATION: Renfrew, Scotland (PA4) - (100% Office Based)

JOB TYPE: 24 Month, Full-Time Graduate Programme Contract

JOB OVERVIEW

A fantastic opportunity has arisen to support Altrad in its Digital journey, with this is a new role within the Business systems team.

As the Technical Support Engineer / IT Service Desk Analyst you will work across multiple information systems which focus on business systems, where you will also support with the implementation of new systems across the organisation and help maintain and evolve our existing systems though resolving routine ICT service requests and issues.

As the Technical Support Engineer / IT Service Desk Analyst you will work closely with our Operational and Engineering Teams to support the digitisation of their processes, enabling them to becoming more efficient. This position can progress within the business with opportunities to advance to our project controls, QS and Operational leadership positions.

You will work closely with Clients, Functional Digital Leads, Business Information Systems Manager, BAU Super Users, BAU Key Users, Group ICT teams and occasionally dedicated implementation teams to ensure our systems inspire our people, simplify what we do, so we can win.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties as the Technical Support Engineer / IT Service Desk Analyst include:

• Provide support as a project team member as needed

• Provide 1st line support for Engineering department

• Support Engineering tools and software

• Manage support requests from local and remote users, prioritising as necessary, and dealing with the full range of problems, only escalating those which need specialist or management attention

• Diagnosing and troubleshooting software, hardware, and connectivity issues

• Provide support, including procedural documentation and relevant reports

• Liaise with staff through a series or processes to help set up systems and resolve issues

• Escalation of problem where appropriate

• Proactive support - Continuous maintenance and monitoring of systems in accordance with appropriate plans

• Preparation of equipment and services in line with work specification and appropriate deadlines

• Implementation of hardware and services through onsite or remote working

• Act as liaison with internal and external partners

• Research, scope and build Azure resources

• Manage multiple priorities and projects in fast paced and dynamic environment

• Assist with Systems migration to Azure platform

• Integrate research, team ideas, and client feedback into solution requirements

• Maintain a log of completed and ongoing system changes

• Analyse root causes of business issues and develop appropriate resolutions

You will also be required to:

• Drive Excellence though effective and efficient use of systems

• Understand and document business requirements over the short, medium and longer term

• Consult through lesson learned sessions with End Users, Key users and Process Owners to ensure that functionality and configuration meets evolving business requirements

• Work to ensure BAU changes and 1st to 4th Line support is seamless and adapt flexibly to meet business requirements based on operational demand

• Coordinate internal resources and third parties/vendors for the execution of projects

• Develop & deliver training, materials, support, advice to key users in order for users to better their experience within the systems suite and improve their data analytics

• Assist in the provision and support of the developed 'low code’ applications based upon group architecture

• Develop and maintain consistent solutions across our approved application suite.

• Maintain confidentiality with sensitive data/information

• Build and maintain workflows and process automation

• Support other Digital Analysts and leads during the resource intensive phases of their projects

CANDIDATE REQUIREMENTS

• Understanding of ITIL (Information Technology Infrastructure Library)

• Good problem-solving and analytical skills to identify and resolve issues.

• Good communication and interpersonal skills to effectively collaborate with stakeholders.

• Understanding of different database technologies.

• Python

• Engineering or ICT Degree

KEY SKILLS

• Strong technical acumen and the ability to analyse complex situations and effectively solve problems and drive an excellence culture

• Experience of ICT systems, technical development, testing and system implementation

• Understanding of GDPR and good practice of complex data management

• Experience of successfully working with a variety of stakeholders and able to communicate complex information simply

• Pragmatic approach, able to balance the ideal with the reality of what is needed today.

• Demonstrable ability to thrive in a complex, rapidly changing and demanding Globally integrated (but not centralised) business environment

• Knowledge of low code and process automation platforms such Power Platform & Nintex

NO AGENCIES PLEASE

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.

JOB REF: AWDO-P11887

This job is being advertised by AWD online on behalf of Altrad