Technical Support and Training Manager

The primary goal of this role is to elevate business development levels by providing comprehensive training, spearheading E-Learning initiatives, and ensuring impeccable technical support while maintaining a service for tracking and tracing support interactions.

Brieft overview of the role:

• Strategise and implement global training plans.
• Collaborate with external partners for ongoing training needs.
• Coordinate internal departments for service progression.
• Provide comprehensive staff training for efficient operations.

Requirements:

• Experience in training provision and business case planning.
• Proficient communication skills across all levels of the organization.
• Excellent computer proficiency, particularly in Microsoft Office.
• Strong written and verbal communication skills.
• Previous customer service experience.
• Proven track record in managing/supervising teams.
• Demonstrated organizational skills.
• Experience within the bus industry.
• Active driving license.