Technical Support Advisor

Working within the Technical Support team, this role will involve proactive investigation, fault finding, problem-solving, troubleshooting, and resolution of customer support requests via phone, email, chat, WhatsApp and tickets.

Client Details

Everything about CSL is designed to keep our customers connected, secure and live. Simplicity, service and reliability have been at the heart of everything we do since CSL was founded in 1996. The sectors we work in and applications we connect are at the highest end of critical communications. Critical connectivity can be complex but we make it easy. Our partnerships with all the major Mobile Network Operators, Monitoring Centres and Installers, allows us to deliver complete end-to-end connectivity solutions. Whether it's 4G, IP, xDSL, or FTTC, we have the knowledge, expertise and ability to deliver the best combination for your connectivity requirements

Description

• Handling customer support requests via phone, email, chat, WhatsApp and tickets.
• The proactive investigation, fault-finding, problem-solving, troubleshooting, and resolution off support requests.
• Create an audit trail of the support request using our CRM systems.
• Liaising with mobile network providers.
• Assisting internal & external teams with their queries.
• Delivering monthly quality & quantity targets

Profile

In order to be considered you must have the following:

• Customer service experience.
• Fluent English speaking.
• Excellent communication skills both written and verbal.
• Ability to understand, diagnose and assist in a busy support environment.
• 5 GCSEs (or equivalent) at grade A-C including Maths, English and Science.
• PC literate, including Word, Excel and E-mail.
• Good organisation skills

Desirable Skills & Qualifications:

• Interest in gaming/technology.
• Electronic principles - BTEC, ONC, or similar qualification passed or in progress.
• Experience with mobile telecommunication equipment.
• Foreign language skills (Dutch/French/Swedish)

Job Offer

• Full technical training and support.
• Salary is £23,000 + £4370 Shift Allowance (Flex Late Shift)
• Competitive benefits package including 25 days annual leave. (plus 8 bank holidays)
• Flex late Monday to Sunday between 01:30pm to 11pm
• Remote working after training
• Training hours will Monday to Friday 08:00 - 17:30 for 3-4 weeks