Technical Support Advisor

Think Specialist Recruitment are delighted to be working with a fantastic company based within the Radlett area. This market leader in their field have an exciting opportunity for the right candidate to join their team. This position would suit someone who has worked within a customer service environment, this position will be assisting with technical faults so some interest in the technical world will be helpful. This is working within a team of 10 people, this person will need to be a strong team player, as well as happy to commute to the office.

Hours - Monday - Friday - 37.5 hours a week

This working pattern varies between:

08:00 - 16:30
9:00 - 17:30
10:00 - 18:30

Some of the duties will include:

• Answering the calls and accurately logging all contact onto the system
• Progressing cases until resolution, making sure the customer is always kept up to date
• Logging all bugs, requirements and issues
• Escalating customer cases to the Manager where necessary
• Liaising with technical staff to ascertain the best way to solve issues
• Liaising with colleagues and customers to provide a professional service
• Fault finding to resolution
• Offer advice to customers on new features to create more sales opportunities
• Update IT systems as necessary to maintain a contact database
  
  

The suitable candidate:

• Good problem-solving skills
• Organised and methodical approach
• Good ability with Microsoft products
• Good customer and communication skills.
• A polite, empathetic and helpful manner.
• Ability to proficiently and accurately use a PC and Windows
• Ability to deal with customers, handling them in a professional manner.
• Good team player

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.