Technical Services Manager - St James Quarter

Purpose of the Role

St James Quarter (SJQ) is a best in class retail-led mixed-use destination comprising 850,000sqft of prime retail, food and leisure space, a multi-screen cinema, 5 star W Hotel, 152 private apartments and a 4-star aparthotel.

The Technical Services Manager (TSM) will be instrumental in supporting the operational and technical aspects of St James Quarter under the guidance of the Senior Leadership Team. The TSM's primary focus will be on the hands-on management and oversight of technical services, including M&E, Building Management Systems (BMS), life safety, security systems, and vertical transportation. They will also act as the technical ambassador for St James Quarter, its occupiers, brand partners and guests.

Key responsibilities will include ensuring that technical services are delivered effectively, meeting both statutory compliance and best practice standards. The TSM will also assist in the technical aspects of contract management and maintenance of systems, ensuring they meet agreed-upon service levels and contribute to the overall well-being and safety of the site's clients, occupiers, and guests.

As a strong communicator, they will act as the interface for technical activity with the assistance and support as required by the Senior Leadership Team, contract providers and consultants.

Key Responsibilities

Leadership & People Management

• Demonstrate their ability as a proven leader of people, capable of getting the most out of their multi-disciplinary team including the technical supply chain.
• Understand the mutual and strategic goal for the estate and the client.
• Provide outstanding leadership to maintain an exceptionally high standard of service delivery encompassing technical innovation, sustainability and customer focus.
• Foster a culture of energy conservation and sustainability awareness within technical function through education, coaching and performance management.

Technical

• Oversee the delivery of technical services operations across the estate through the technical services, compliance teams and service partners
• Ensure that each technical asset is managed and maintained in a proactive and customer focused manner that is cost effective and reliable.
• Ensure the agreed CAFM system is implemented, reporting functionality is used by all departments and reported monthly in line with business guidelines, with any failures to comply escalated within monthly reporting criteria.
• Prepare and manage relevant service charge budgets and ensure effective budget control including the preparation of relevant specifications, raising orders, instructions, contracts and verifying (processing) invoices are in place and management is always in line with business guidelines and expectations.
• Support the delivery and fit out programmes in conjunction with brand partners, asset team and consultancy leads.

Sustainability

• Understand the client’s ESG strategy and goals including the overall asset management strategy.
• Ensure that the sustainability agenda is fully embraced with the team and that they are fully aware of the drivers for change.
• Produce and constantly review monthly energy profile to provide clear reporting on the data explaining any variations.
• Develop, implement and manage environmental and energy conservation programmes ensuring optimum usage of energy by utilising the systems available.
• Promote and enable a culture of improvement, encouraging and motivating teams to go above and beyond the minimum sustainability standards.
• Implement energy management initiatives, including recommendations from decarbonisation studies and smart optimisation programmes.
• Review building energy analytics to adjust system settings to optimise energy use. To lead on energy conservation by identifying and implementing various options for saving energy.

MEP & Fabric Management

• Develop, implement, and maintain maintenance strategies and systems for the building, facilities and public realm area.
• Managing a strong Pre Planned Maintenance (PPM) strategy, the use of KPIs, industry best practices and contract management techniques, ensure compliance with statutory obligations, manufacturer’s warranty requirements and obligations set by our client and customers.
• Ensure adherence to, on behalf of the Landlord and occupiers, the technical obligations within the occupier lease agreements.
• Manage any latent base build defects ensuring the information on the defect is sent to the relevant parties until the defect is rectified.
• Ensure the fabric is maintained according to the design specification required and any works by the technical team, tenants or suppliers do not compromise this.

ICT

• Ensure that all ICT systems including network, telephony, local systems at asset level (access control systems, CCTV, desk top PCs etc.) are compliant with statutory and data protection obligations including GDPR and support the business need.

Contract Management

Ensure strong relationships with the management teams of all site delivery partners and ensure all parties work in a harmonious manner in support of the wider St James Quarter community.