Technical Product Support Engineer

Technical Product Support Engineer
Cambridge 5 days
£40k-£48k

We're looking for an experienced Technical Support Engineer to join a market leading tech company, based on the outskirts of Cambridge as they continue to grow in all aspects of their business.
Candidates must have recent experience providing support to a physical product, be within a commutable distance of Cambridge (this role is onsite 5 days per week) and have been in the UK for a minimum of 5 years to be eligible for security clearance.
In return, full training on the portfolio of products will be given, progression opportunities, flexible working hours, gym membership, private healthcare/dental care, free parking, amongst many other benefits!
The Role:

• Provide technical support to the end user
• Log and prioritise tickets
• Liaise with Software Development / Product teams regarding any reoccurring issues
• Write customer facing documentation
• Continuously increase your technical knowledge on the range of products
• Offer product recommendations to clients

Requirements:

• 5+ years technical product support experience
• Excellent written and verbal English
• Have the full right to work in the UK without any restrictions
• Eligible for security clearance (must have been in the UK for a minimum of 5 years)
• Able to work out of the Cambridge office 5 days a week

For more information and a comprehensive job specification, please contact Andy Clarke at The One Group.