Technical Operations Support

Our client is looking for a Technical Operations Support

Technical operations support is responsible for supporting all phases of client implementation ensuring it is managed and completed in a timely manner. This role effectively manages the processes associated with new client onboarding and managing updates to existing clients. They will provide administrative and organisational support to the business as related to the on-boarding of new business, existing client implementations and operational projects.

Benefits

-28 days holiday

-Salary up to £40k

-Annual Bonus

-Private Healthcare

-Dental Healthcare

-Life Insurance

Duties and Responsibilities

• Master Account Portal (MAP) updates - Monitoring and actioning requests (training will be offered)
• CII updates
• General office administration assistance where directed by the Manager
• Shared responsibility for actioning various reports and monthly tasks within the department
• Managing all phases of a client implementation, ensuring it is managed in a timely manner, adoption targets are agreed, and objectives are communicated to the business through effective consultation and planning the on-boarding process.
• Attend conference calls on a regular basis during the setup process and beyond their launch, working with the online team during the launch stage.
• Implementing small to mid-size accounts and following through to hand over to account manager/TAM
• Assisting with implementing European and Global accounts
• Attending networking events when required

Key Skills and Experience

Our ideal candidate;

• Experience of new client implementations, preferable from a business travel / TMC environment but similar sectors such as GDS or airline may also be considered.
• Excellent interpersonal skills and the ability to gather information so a tailored solution can be offered to clients. Experience of working with the administrative side of self-booking systems. Able to build solid relationships with clients and suppliers. Knowledge of SABRE GDS and Salesforce preferable.
• Confident self-starter
• Technology minded
• Ability to 'think outside the box’
• Ability to interface with a wide cross section of people and quickly build professional relationships
• Excellent written skills and verbal communication skills
• IT literate, familiar with MS Office Suite
• A basic level of understanding of SBTs and how they operate (admin knowledge not essential)
• Ability to work under pressure and to deadlines, and to multitask
• GDS knowledge (SABRE)
• Intermediate to advanced experience in MS PowerPoint or other MS Office products preferred
• Previous experience/knowledge on travel industry online booking tools and GDS systems preferred
• Background in new client implementations
• Excel
• Sharepoint

Our client is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.