TECHNICAL CUSTOMER SERVICE ADVISOR

Posted 16 April by TN Recruits
Salary negotiable
Wrotham Heath , Kent
Temporary, full-time
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Posted by TN Recruits
Location: Sevenoaks
Salary: Up to £26,000 per annum + Commission
Working Hours: Monday – Friday, 8:00 am to 5:00 pm, 1 in 3 Saturdays – 9:00 am to 4:00 pm
Flexibility: Overtime available
  
About The Company: They are a dynamic company dedicated to providing top-notch technical solutions and exceptional customer service to their clients. As a leading provider in their industry, they're committed to delivering excellence in every interaction.
  
Responsibilities:
  1. Provide expert technical and service advice to customers over the telephone, addressing their queries and concerns effectively.
  2. Coordinate and schedule Service Engineer/Agent call-outs as required, ensuring accurate documentation on our Alpha systems.
  3. Maintain meticulous records of customer interactions and service history, ensuring all paperwork is complete and up-to-date.
  4. Proactively follow up with Engineers/Service Agents to ensure timely resolution of customer issues, meeting specified response times.
  5. Monitor and escalate extreme or genuine complaint cases to the Helpline Supervisor, ensuring swift resolution and customer satisfaction.
  6. Respond promptly to customer letters and emails, offering appropriate technical/service guidance to address their inquiries.
  
Requirements:
  • Previous experience in a technical customer service role is preferred.
  • Familiarity with Customer Service/Technical boilers is advantageous.
  • Excellent communication skills, both verbal and written.
  • Strong organisational abilities with keen attention to detail.
  • Ability to thrive in a fast-paced environment and adapt to changing priorities.
  • Commitment to delivering exceptional customer service at all times.
  
Benefits:
Join this exceptional team and enjoy a range of fantastic benefits including free parking, generous holiday entitlement starting at 25 days per annum plus Bank Holidays, increasing to 30 days after 5 years of service, individual bonus scheme, life insurance, private health scheme available after six months of full service with options to include your partner after 5 years, company pension with contributions increasing over time, gym subsidy, winter flu jabs, free eye tests and glasses contribution, service award gift, and fun social events such as summer parties and Christmas department lunches.
  
If you are passionate about delivering exceptional customer service and have the technical expertise to thrive in a fast-paced environment, Melissa at TN Recruits wants to hear from you!

In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.

Reference: 52485862

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