Techical Customer Support 2nd Line Support

Quinton Davies are pleased to share a great opportunity for an IT Support Professional to join an inclusive, collaborative, and progressive company - here are the details of the job vacancy:

Job title: Advanced Technical Customer Support
Salary: £27,000 - £35,000
Location: Bristol, city centre

This role can offer you:

• 20 days holiday (plus bank holidays), plus an extra day off on your birthday
• Contributory pension scheme
• Private Medical Insurance
• Access to job opportunities within the company group

Here are a few examples of what your daily tasks would include:

• Collaborate with Technical Customer Support team for efficient issue escalation and resolution.
• Provide advanced technical support to customers for more complex issues.
• On-site visits or on-call alerts for problem resolution.
• Provide hands-on technical support to project teams by assisting with system testing, troubleshooting issues, documenting processes, and helping ensure smooth delivery and transition of IT projects.
• Demonstrate exceptional customer service skills.
• Act as a customer advocate by providing feedback for product/service improvement.
• Collaborate with support teams for escalated technical issues.
• Assist Expert Technical Support in root cause analysis and issue resolution.
• Collaborate with third party suppliers
• Contribute to refinement of standard operating procedures for technical issues.
• Ensure adherence to predefined processes.
• Utilise advanced technical resources, documentation, and tools for troubleshooting.
• Contribute to resource optimisation and allocation.
• Explore innovative solutions for complex technical challenges.
• Record time against activities to enable accurate costing of services
• Provide clear updates to customers and internal teams on escalated issues showing issue resolution progress, and next steps.
• Translate complex technical information into clear and concise communication for various audiences.

Sound interesting? These are the required skills for the role:

• Driving licence
• Over 3 years of Helpdesk experience
• M365 experience
• Knowledge of Microsoft Azure

Experience in the following is not essential but will help you in the role:

• Experience working in an MSP

Location: You would be required at the office in Bristol and the candidate needs to be within a commutable distance.

If this sounds like a good fit and you would like to hear more about this opportunity, please do get in touch - we also have many more opportunities for Project Professionals available.

Please contact Max Howard at Quinton Davies on either or for more detail.

Thanks for considering an application. We do receive a high volume of applicants and as such we are, unfortunately, not always able to respond to unsuccessful applicants. As such, if we haven't been able to respond to your application on this occasion then your application has not been successful.

Quinton Davies will not discriminate on unlawful grounds. We are committed to equal opportunity and diversity.