Team Leader - UK & ROI Infrastructure & Operations Engineer

The Role

This is a lead role in the Infrastructure and Operations (I&O) function within the IT team. The Team Lead - I&O Engineer (UK/ROI) is responsible for supporting the I&O Manager in the day-to-day coordination of the team.

The IT Infrastructure & Operations Team Leader is a hands-on role and will provide day to day oversight of the incident resolution and pro-active tasks & processes dealt with by the Infrastructure & Operations team. Providing an escalation point, guidance and senior decision making when required.

The IT Infrastructure and Operations function is responsible for the delivery of all IT infrastructure and related IT operations used to enable business capabilities and services across the business.

This role is Monday to Friday plus on call & shift rota

Company Information

Sofina Foods is more than just a food company. It’s a place where you can grow your career, learn new skills, and make a positive impact on the world.

With a wide range of meat and seafood products that delight consumers worldwide, Sofina Foods is always looking for talented and passionate people to join its team of over 13,000 employees across 40 sites in Canada and Europe, including Young’s Seafood and Karro Food Group.

At Sofina Foods, you will be part of a culture that values innovation, quality, sustainability, and customer satisfaction. You will also have the opportunity to work with diverse and delicious products that are sourced responsibly and sustainably from over 50 different protein sources from 5 continents.

Sofina Foods has a 25 year history of excellence in the food industry and provides over 500 million meals for the global market every year.

Our vision is to be the most successful food company in the worldIf you are looking for a rewarding and exciting career in the food sector, Sofina Foods is the place for you.

Key Accountabilities

• Support the I&O Manager in coordinating the day-to-day activities of the I&O team in UK/ROI. This will involve helping ensure the team remain focused on the top priorities and are delivering against agreed deadlines.
• Deputise for the I&O Manager in UK/ROI, as needed, in the event of their absence from work.
• Develop and support the Infrastructure for IT & Operational Technology across the plants.
• Work to agreed service-level & operational-level metrics.
• Follow and strive for continuous improvement of the incident, problem, change & capacity management processes.
• Build and maintain relationships with all members of IT to advance the use of your own knowledge to all levels of IT.
• Highlight any trends, and work as part of the team to develop action plans for improving services & proactive management of services.
• Stay up to date on IT operations, wider IT initiatives/projects, business challenges and other external changes that could have an impact.
• Ensure knowledge of and compliance with all Company Policies, Procedures and Rules.
• Ensure compliance with local legislation and regulatory requirements relating to security concerning business activities in every country where we are active.
• Ensure third party organisations are managed effectively and in line with our SLA.
• Work with other IT support teams effectively to efficiently resolve service issues.
• Escalate serious or recurring service impacts to the management team to address recurring service issues.
• Ensure that the asset life cycle relating to end user devices is followed to ensure all devices follow a cradle-to-grave approach with the associated controls of user access and license activities.
• Respond to incidents in and out of hours.

Skills and Experience Required

• Previous Team Leader experience

• A strong focus on I&O.

• An inquisitive mind with ability to see and solve basic problems.

• A strong Team work ethic but the ability to work on your own.

• Ability to communicate information clearly.

• Has a Continuous Improvement mindset… good is ok but we can do better!

• A solid passion for IT & Technology and application of it

• A strong desire to learn and develop within an IT function

• Ability to work with Accuracy, Attention to detail, Deliver to timelines, Methodical approach, a Sense of ownership & Professionalism.

• Preferred - Knowledge of IT Data centres/server tools and best practices

• Demonstrates relevant IT literacy.

• Work on their own initiative
  

  Key Behaviours & Competencies

• Self-motivated professional able to work in a fast-paced and constantly changing environment

• Ability to relate the actions of IT I&O to the business

• A focus on Cyber Security and implementing security by design.
  
  Working Conditions

• A full driving licence & open to travel as needed.

• Flexibility is required in terms of working location, with the week typically split between Malton and Grimsby

• Not fixed to a 9-5 job.

• Work as part of the 24/7 cover for off-hour support when necessary.

• Experience in troubleshooting software and hardware platforms.

• Adherence to IT policies and processes to ensure consistent quality of service

• Develop a strong personnel performance goal

• Foster a close working relationship with other IT team members to ensure all incidents, underlying problems and requests are dealt with in an appropriate and timely manner.
  

  Primary Contacts

• Reports to the Infrastructure & Operations Manager

• End users & associated business suppliers and customers.

• All other team members within IT which can affect or aid in improving the services

• 3rd Party support companies

Benefits

• Competitive Salary
• Competitive Contributory Pension
• Online Benefits Hub
• Life assurance scheme
• Free onsite parking