Team Leader/Service Delivery Manager

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Hungry Service Desk Team Leader/Service Delivery Managers Wanted!

Drive your career within the world of IT! We're on the lookout for a Service Desk Team Leader/Service Delivery Manager to make a difference in our client's fast-paced environment.

Ready to make your mark? Read on and be part of something extraordinary!

Key Responsibilities for the Service Desk Team Leader/Service Delivery Manager:

• Assist with technical support within the team, working closely with 1st/2nd line tickets and escalating where needed
• Manage the service desk team
• Progressing tickets, chasing stale ticket chains
• Ensure good communication with both customers and staff
• Meet and exceed SLAs (internal and external)
• Assist with maintaining the relevant documentation across clients

Skills Required for the Service Desk Team Leader/Service Delivery Manager:

• Ability to work independently and as part of a team
• Exceptional customer service skills and engagement
• Working in a pressurized environment, handling multiple incoming requests, priorities and requirements.
• Minimum 2 years working within a MSP
• Clear and focused attention to detail
• Experience of working with Network technologies (Firewall, Switches, Routers, Wifi)
• Experience of working with Microsoft technologies (AD, Windows Server, DNS, DHCP, NPS)
• Experience in Cloud Solutions (Microsoft Office 365, Entra)
• You must be within a 45 minute commute from Shoreham-By-Sea.

If this is right for you and within the area seeking a new position, please apply for additional information or contact Thomas Edevane from Clearwater People Solutions.